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You can’t edit the custom templates created from PHP file. You have to edit the template file itself in this case. Custom templates are editable when you create them using template editor because those are saved in the database.
Prime is a theme but you are trying to install it a plugin! Please install it from Appearance Themes Add New page or send login info. I will install it for you.
You can use the Default Values ( https://www.wpdownloadmanager.com/download/wpdm-default-values/ ) add-on to set default values to new packages as well as bulk update the settings of old packages.
Please send temporary wp-admin login info in private reply, I will create a custom link template for you that opens files in new tabs.
There are some extra parameters in your shortcode. You have used some parameters twice there. Please send temporary wp-admin login info in private reply. I will adjust the shortcode and check if there is any other issue.
It should work fine if you placed the file in /child-theme/download-manager/metaboxes/ directory. Please send wp-admin login info in private reply to check the issue.
Default Values are applied to the new packages, not the old ones. Please send temporary wp-admin login info in private reply if default values are not working for new packages. Or you can try replacing line no 112 ( file /wpdm-default-values.php ) with the following code,
if ( ( $pagenow == 'post-new.php' || ( isset( $_GET['adb_page'] ) && get_post_status() == 'auto-draft' ) || ( isset( $_GET['__wpdmedit'] ) ) ) && get_post_type() == 'wpdmpro' ) {
This file /wpdm-custom-access-level.php is not a template file, so it is not possible to move it to the child theme.
You can set a parent category for all the categories you want to display, then use the parent category id in your shortcode.
Just set the limits for each role from Download Limit settings ( your first screenshot ). No need to touch the limit option in pacakge settings.
Without any error log, it is really tough to pinpoint the issue. The error doesn’t seem to be related to the client ( browser ), this kind of issue usually related to server settings. Maybe the process is timing out. But as your server support couldn’t confirm it, we are in the dark about that too.
You could try another solution but that requires moving your files to another cloud server ( hosting your files in Dropbox / Amazon S3 ). If the issue related to server timeout this should solve it. Initially give a try using our free Dropbox add-on.
It was your WP Rocket plugin. PDF Viewer issue was resolved after deactivating lazyload for iframes ( Option available in Media tab ).
Hi,
You can check the plugin documentation ( https://www.wpdownloadmanager.com/docsfor/download-manager-pro/ ) to get started with the basic features. And then let us know if you have further feature specific question.
Thanks.
Sorry, not clear. Do you want to edit cart items or want to change something in the cart menu like the label, color etc?
The basic setting of the plugin requires a page with the [wpdm_file_cart]shortcode. The set this page in Settings Basic File Cart Settings option.
Hi,
In some server, the update fails due to permission issue. However, you can complete the update process manually which you have already done.
1 ) Deactivate and delete the old version. You won’t lose any data.
2) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version.
Thanks.
Could you please send temporary admin login info? I have to check this in your installation.
You can use category parameter with archive shortcode to show the only child categories of the selected category. For example, if you set category="22" in your shortcode then only child categories on category id 22 will be shown.
1 ) They have to request the password using request password link in the login form. I understand that this process can be made easier. We will add a password setting link in the signup email in next version.
2 ) You can use the Default Values add-on ( https://www.wpdownloadmanager.com/download/wpdm-default-values/ ) to set default settings for new packages. But users have the option to change the default settings if they want.
3 ) You have to edit the /wpdm-custom-access-level.php file. Add the following hidden input in line no 309 before the input text field. Adjust the username.
<input type="hidden" name="file[user_access][]" value="username">
4 ) The answer is Default Values add-on
5 ) Requires detailed code customization. We provide custom upgrade service ( https://www.wpdownloadmanager.com/download/custom-upgrade-service/ ) in cases like this. Let me know if you are interested.
Please let me know if you have further about any point discussed above.
Please try replacing line 35 in /download-manager/libs/class.DownloadStats.php with the following code,
$udl["".$index] = isset( $udl["".$index] ) && is_int( $udl["".$index] ) ? $udl["".$index] + 1 : 1;
If you want to copy your custom templates you have to copy your database to the new site. But as you are starting fresh in the new site you can just re-create the custom templates if moving database seems too much work.
Please try now. Make sure you have the latest version ( 4.7.9 ) of Download Manager.
Couldn’t find any error related to Download Manager. Lots of WooCommerce errors that don’t seem to be related to this issue.
Also, the download worked fine in my test both on Chrome and Firefox.
WPDM doesn’t have its own export feature yet. But looks like the export CSV option that generates an importable CSV will come in handy in use cases like yours. We have added this in our to do list.
By the way, how did you initially create your downloads? If you bulk imported downloads don’t you have the CSV file that you can edit to update the packages?
Please recheck the login info,
ERROR: The username or password you entered is incorrect.
BTW, the login required message is shown because your package access setting is not set to All Visitors.