Shahriar

You are using a very old version of Download Manager there. Also, you have modified the frontend upload form and removed the attached files meta box which is the reason behind file not being attached. Please install the latest version of WPDM and make a new template file from wpdm-add-new-file-front.php template. And this time keep the attached files meta box in your custom template. That should fix the issue.

You can use our Default Values add-on to bulk update package settings. Please check the product page for more info https://www.wpdownloadmanager.com/download/wpdm-default-values/

This may be related to the incorrect path in FTP settings. You have to use the WordPress installation dir as base path / For example if you are using a path like this /home/ives/public_html/remote-ftp-import/ and your actual WordPress installed in public_html dir then replace the /home/ives/ part with just /

However, please send temporary wp-admin and FTP login info in private reply, so I check this on your side.

If a user doesn’t have access to the pacakge he won’t be able to generate this download URL. I guess you got this URL after unlocking the pacakge. To prevent sharing of this URL you can limit the usage of this temporary download URL. Set the limit from “Private Download Links Usage Limit:” option in the Basic Settings tab.

Hi Steve,

Please send temporary wp-admin login info in private reply. I will check if the issue is related to a plugin or theme conflict. In Brian’s case, it was a theme issue.

Thanks.

Please send FTP info. Looks like MailChimp add-on has a conflict with another MailChimp plugin installed there.

Unlocked your key.

Please check now.

Sorry for the delayed reply. By stats do you mean the Orders history? The order list also includes the Payment gateway so you can see that the order is made by site credit which means the user didn’t pay actual money for that order. Maybe I misunderstand what you explained above. Could you please send login info in private reply, so I can check this on your setup?

Sorry for the delay. If you have added the CSS in Additional CSS options those still should be there. Install the updated versions and send login info in private reply, I will check the issue.

Unlocked the key form staging site.

Go to the edit pacakge screen and check the page template option in Package Settings meta box.

https://www.evernote.com/l/AUd_WQIXjfhP25SuJ2H8xfY3cBIoEQg5udoB/image.png

I see that your “No Post Found” hasn’t been resolved yet. Haven’t you contacted the theme support yet?

However, the upload issue is related to the custom media path /assets/ Using the default media path fixes the issue. Please try uploading a new file now.

You can define the archive URL from settings page as shown in the screenshot above.

Currently it is https://ps-cardiagnostics.com/all-downloads/

Current Pro version is 4.9.3

Looks like you are using free version there. Please install Pro version, you can download it here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Deactivate and delete the free version before installing Pro.

You have renamed the folder name of Contact Form 7 plugin. That’s why forms for this plugin is not visible in Form Lock option. Rename the folder back to the original name contact-form-7 to fix the issue.

You have created a custom template for wpdm-all-downloads.php which is the template file for all downloads shortcode. But the file is empty in /your-child-theme/download-manager/wpdm-all-downloads.php directory which basically removes all functionalities of all packages shortcode. Deleting this custom template should fix the issue.

Please send temporary wp-admin login info in private reply. I will set it up for you.

I tested the “BC Commander x64” package and got the “File Not Found.txt” error. Then checked the /uploads/download-manager-files/ directory but there is no file there with “bcc11-x64_11_19_1_6_64bit_nojava.exe” name. That’s why Download Manager is showing the error.

Maybe at some point, you deleted the file. However, uploading the file again in /uploads/download-manager-files/ directory will fix the issue.

One of your plugin or active theme is using a custom audio player which is automatically converting the WPDM audio player and creating this issue. I have removed the WPDM audio tag from footer which fixed the issue.

Done 🙂

Please send temporary wp-admin login info in private reply to check the email issue.

Clone the page template you are using now ( From Downloads Templates Page Templates Tab ). Then remove the [file_list] tag from there and save it. Use this custom template as the page template for your packages. You can set page template from package settings meta box.

Verse theme doesn’t have an archive.php template, that’s why the archive page is empty. Make a copy of the taxonomy-wpdmcategory.php file and name it archive.php That should fix the issue.

Looks like File Manager add-on doesn’t support chunk upload yet. We are adding this feature in next release which will remove the limit on file size.