Shahriar

Looks like a plugin or theme conflict. Can I deactivate other plugins or switch theme to check?

Hi,

There are lots of cross query going on in the “Package vs Date” stats. And your stats table has more than 70K records. So, it does create a performance issue.

You are running the “Package vs Date” each month where old downloads don’t have any influence. So for now, the best solution is deleting the stats data after exporting them. If you need the data in future you can use the exported CSV. But keeping only the current month data will make “Package vs Date” stat pretty fast.

Let me know your thoughts.

Thanks.

You can add the operator="AND" in tag shortcode to establish the AND relation between tags. Default relation is OR.

Please send temporary wp-admin login info in private reply to check the issue.

Hi,

Are you referring to the Edit Profile page in Frontend WPDM User dashboard? I have to check your setup to find where the undefined error is coming from. Could you send the login info in private reply?

Thanks.

Set your login and dashboard pages in Settings Frontend. The add the following code to your theme’s functions.php file. That should redirect the user to the dashboard after login,

add_action( 'template_redirect', 'wpdm_login_redirect' );
function wpdm_login_redirect(){
    if( is_user_logged_in() && get_the_ID() == get_option('__wpdm_login_url') ):
        wp_redirect( get_permalink( get_option('__wpdm_user_dashboard') ) );
        exit();
    endif;
}

Please send temporary wp-admin login info in private reply to check the issue. Check the “Set as private reply” checkbox below the editor when submitting your ticket.

Do you want to disable the invoice for the orders where payment is made via PrePaid credits? I can do that by adding some modifications in Premium Package add-on. Please send admin login info in private reply so I can add the code.

Please send temporary wp-admin login info in private reply to check the issue. Are you referring to this ticket https://www.wpdownloadmanager.com/support/topic/several-bugs-that-make-my-site-out-of-breath/

Please try setting the “Single Column, Image Top, Extended” as page template for the pacakge. Or send admin login info in private reply, so I can test this on your site.

Your server is blocking the connection to the license server. However, I have verified the key manually. – Thanks.

Where did you add the template file? The file should be placed in /themes/uncode/download-manager/ or /themes/uncode-child/download-manager/ directory. But I found no such directory.

Please send temporary wp-admin login info in private reply to check the issue. Maybe there is a JS error on the page.

Please send temporary wp-admin login info in private reply to check the issue. Are you using the latest version of Download Manager?

Please send temporary wp-admin login info in private reply to check the issue.

Hi,

I am not sure where you AJAX search page is located. Could you please send me the link? Couldn’t find any AJAX search option in homepage. Is this search coming from WPDM or your theme?

Thanks.

Hi,

Unlocked your key from the old site. You can use it on your new domain now.

Thanks.

If you are allowing the download only by logged users, then no need to collect the email address that is already associated with the account. Because you can get the all downloaders email address from the Downloads Stats page when exporting the download history. So, only activating the term lock serves your purpose.

It is also possible to make it work the way you explained above. It requires some code customization. You have to use a custom template for /download-manager/tpls/lock-options/email-lock-form.php

Here is the template customization doc https://www.wpdownloadmanager.com/doc/template-files/

It means you have already installed the Premium Package add-on. SO, just activate it from the plugins page. Or send temporary wp-admin login info in private reply. I will do it for you.