Shahriar

Hi,
Your license key is unlocked and you can use it with your new domain now.

Checking preview issue ( however, that will not cause any functional issue ). To change any column in all downloads table, please follow the doc here:
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/

Hi,
Sorry for the delayed reply, please give me temporary wp-admin login info in a private reply to check your issue.

admin URL showing a white blank page.

Please find and remove the following code from wpdm-archive-page.php:

$([document.documentElement, document.body]).animate({
                scrollTop: $("#wpdm-archive-page-home").offset().top
            }, 100);

Hi,
Due to some javascript conflict, the chart was not working, however, now I’ve used google chart API and the chart is showing fine there now.

You can remove those links by overriding the email template. To modify the template copy it from /download-manager/email-templates/ directory. Then place it in your /active-theme/download-manager directory and make necessary changes. But keep the same file name. Now, this new template will be used to send emails.

Actually, you understood the feature clearly. Adding the domain in the block list blocks the download for all emails using that domain. Maybe the issue is related to the send email function. Could you please send temporary wp-admin login info in private reply so I can test this on your site.

Your theme is blocking the AJAX requests, it is redirecting all requests to the homepage. Not sure why. Everything works fine when using the default theme. Please contact the theme developer and they might have placed some custom code to block AJAX requests from the frontend.

Hi,

All users from the same IP are counted as a single user when downloading as a guest. If you download files as a logged user than different user downloads will make a separate entry in stats table even when users are using the same IP.

Thanks.

Hi,

Please deactivate and delete the Free version before installing Pro. You won’t lose any data or settings.

Thanks.

Do you want me to unlock the key? Please send order id or license key in that case.

WPDM uses the latest version of Font Awesome icons. Maybe Be theme using an older version. However, changing the id of the WPDM font awesome will keep both versions active. You can change it from /download-manager.php file. Or just send login info in private reply. I will do it for you. In latest version we are using a prefixed id, maybe you are using an older WPDM where the id name is just font-awesome

Hi,

There is no single.php template in your active theme. WPDM uses this template file to show package details page. This is a core template file and every theme should have this by default. Adding this single.php template to your theme will fix this issue.

Thanks.

Hi,

Unlocked your key from the old site. You can use it on your new domain now.

Thanks.

Are you using a custom link template there? Maybe there is an error in the template code. Could you please send login info? I can provide more info after checking this as an admin user.

You can send temporary wp-admin login info in private reply if you want me to check the notice issue.

You can add multiple files in the same package/post. Then show the files using a Table or Box format with individual download links. The user can download the file they prefer.

Here is the demo link of multi-file package https://demo.wpdownloadmanager.com/wpdmpro/download/multi-file-package/

WPDM checks if the entered address is a valid email address. It can’t check the validity of the domain.

You can add blocked domains in “Block Emails” option in the Basic Settings page. Do you mean this feature is not working for you?

You have to set the size manually in your CSV. Use package_size as column title. File size calculated automatically only for local files.

If you keep the ID column in CSV file then there will be no duplicate. Import just overrides the old data using data from CSV.

You can set other file properties like file titles, file passwords in CSV. Please check the sample CSV for reference.

If you want a fresh start, then delete all packages. Then use directory import to create your packages. You have to re-write package shortcodes ( in case you are using shortcodes like this [wpdm_package id='9036'] ) if you do this because pacakge IDs will be changed after this.

Use different folders for different categories. Then import the whole folder. You have the option to set categories when using directory import.

If other pacakge properties like link/page templates, link label, etc are similar for all packages, then you can use the Default Values add-on later to bulk update these settings.

As you have lots of packages directory import is the best solution. The only manual task you have to do is placing you files of similar category in the same folder.

Let me know the update.