Cheng Lien Liao

Dear Nayeem Riddhi,

Sorry for the late reply.

Due to the previous issue description, the images did not display correctly, so our thoughts were not fully conveyed when expressing the questions. Here, I am reattaching the images and text descriptions so that you can better understand the issues we would like you to answer.

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Currently, we encountered an issue with the use of plugins while maintaining our client’s website. We have solved some problems so far, but there’re still some puzzling questions that we would like to ask you to answer. I have divided them into three parts: A, B, and C, to clearly explain the questions we want to ask this time.

Part A is a detailed description of the issue and the process:

A.) Current Situation Description:
Our client’s website oPers advanced file viewing services for members. After logging in, members can see the available files for download on the website frontend. The image below shows what it looks like after a member logs in.

However, some of the files in the above picture can be downloaded and some cannot. If they can’t be downloaded, the message in the following picture will pop up.

After a thorough investigation by our backend engineers, we found that it was mainly because we upgraded the PHP version to 8.2, which led to a conflict with the plugins program and some files could not be downloaded. And the following image is the error message seen in the log internal inquiry at that time.

According to the main conflict point mentioned above, we guess the reason is: after a member logs in and clicks to download a file, the displayed download count on the frontend should increase. But when we upgrade the PHP version to 8.2, this function is broken.

However, our engineers have already fixed this problem on the client’s website. Nonetheless, considering that we’ll use this plugin again in the future, we would like to ask if there is something wrong with the plugin itself? Is there any limitation on the use of this plugin? Or there is other problems?

The following part B. and C. are not related to the previous part A. Part B and C are for the “version of the plugin”.

B.) We want to understand the diAerences between the plugins:
So far, we found that there are two versions of Download Manager, please refer to the picture below. Therefore, we would like to ask the following two questions:
Question 1: Is version 2, Shaon’s version, discontinued?
Question 2: Is it recommended that we use the version 1 plugin in the future?

C.) Assuming you suggest we use Version1 of the plugins:
If only “W3 Eden, Inc.” is continuously updating, we would like to convert the v4.7.9 plugin by Shaon, which we have been using for a year, to the “W3 Eden, Inc.” plugin. How should we proceed with the conversion? Can we just replace the plugins? Or will it require an import and export process? We will be grateful if you can help us on how to execute the conversion!

I hope you can respond to these questions in the above A, B, and C parts. And please feel free to contact me if you need any further information. I look forward to hearing from you soon!

Many thanks!😃
Have a good day!