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Philip Kenworthy

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Sep 24, 2020 at 8:15 am in reply to: Unable to add new file #137020

Philip Kenworthy
Member

I am pleased to report that the problem is now fixed. Even though the plugin diagnostic tool we downloaded did not highlight any issues/conflicts on our site, going through things we found we were using a plug-in which the authors had not updated for over a year. Deactivating it cured the problem immediately. It took a bit of time to update our website to re-instate alternative functionality to replace what the plug in was doing but at least we now have a website which is back to 100% and is using fully up to date plugins.

Sep 16, 2020 at 9:06 am in reply to: Unable to add new file #136461

Philip Kenworthy
Member

Given the number of users highlighting this issue, there seems to be some fragility with the latest version of WP download manager which was not present before. Sadly, our Company’s IT policy prevents us setting up temporary admin rights for yourselves to access our website. However, thus far, we have run diagnostics over the other plugins used (no issues found), reset PHP levels, rolled our site back by a few weeks to exclude all latest updates, tested the issue (problem still present), rolled it forward again (problem still present) and tried a different theme (no joy either).

All we know is that we could successfully add new files on July 20th but cannot do so now. All other aspects of our site and its administration continue to work perfectly.

Sep 13, 2020 at 7:31 am in reply to: Unable to add new file #136295

Philip Kenworthy
Member

Hi Shahjada….. Who are you responding to here? Our site does not use that plugin.

Sep 11, 2020 at 7:23 am in reply to: Unable to add new file #136225

Philip Kenworthy
Member

Still no joy on this side. Looking back, the only other change we’ve applied to our website since the last successful “Add New” operation is to utilise “Let’s Encrypt” so that our site is HTTPS as opposed to just HTTP. Could this be causing anything behind the scenes with WP Download Manager?

Sep 10, 2020 at 11:46 am in reply to: Unable to add new file #136169

Philip Kenworthy
Member

For myself, nothing works in terms of attempting to add a new file on the Add New screen (i.e. drag/drop into the green shaded square, the green “Select File” button, URL, Select from Media Library or Select from Server). If I click on any of the buttons absolutely nothing happens ditto for attempting drag/drop

Sep 9, 2020 at 4:35 pm in reply to: Unable to add new file #136107

Philip Kenworthy
Member

It sounds like this may have been introduced by a recent Download Manager upgrade. The last file I added via Download Manager was on 20 July (with no issues) and we have added no functionality to our site since then. All that has happened in the interim was a routine upgrade to the latest version of WordPress with associated updates to a number of plugins (including Download Manager). Everything else continues to work perfectly which points to a Download Manager issue as opposed to an issue with another plugin.

Sep 9, 2020 at 4:02 pm in reply to: Unable to add new file #136103

Philip Kenworthy
Member

Good to hear mine is not the only example of this out there. This afternoon we have been working through some of the proposed solutions. There appears to be no conflict with other plugins or themes and it occurs irrespective of the browser we are using. I’ll hold off of trying anything else since this cannot now be down to solely our site/installation.

Sep 9, 2020 at 3:15 pm in reply to: Unable to add new file #136100

Philip Kenworthy
Member
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Sep 9, 2020 at 2:11 pm in reply to: Unable to add new file #136093

Philip Kenworthy
Member

No error at all. The buttons simply do not respond when clicked. This applies on Chrome, Edge Chromium and IE11.

Sep 9, 2020 at 1:43 pm in reply to: Unable to add new file #136088

Philip Kenworthy
Member
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Sep 9, 2020 at 6:34 am in reply to: Unable to add new file #136054

Philip Kenworthy
Member
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