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Susan Gillies

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Viewing 15 posts - 1 through 15 (of 15 total)
Mar 4, 2022 at 4:02 am in reply to: Packages pages are blank #169145

Susan Gillies
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Nov 18, 2019 at 8:21 pm in reply to: File and folder permissions when installing plugin #115052

Susan Gillies
Participant

Thank you for your reply. I will look forward to having the permission corrected on the next update.

Nov 18, 2019 at 2:17 pm in reply to: File and folder permissions when installing plugin #115024

Susan Gillies
Participant

Thank you for your reply. I believe I am using version 5.0.2.

Today, I have re-downloaded download-manager-5.0.2.zip from my download area on your website. I have uploaded the zipped file to three different servers on three different hosts – two managed by cPanel and one managed by Plesk. Each time I upload the zipped file, the permissions on the zipped file are 644 which is consistent with all other WordPress plugins I use.

I then extract the file in each of the three environments. Upon extraction in each of the three environments, the permissions on the new /download-manager/ folder are 777.

When looking at the subfolders (admin, assets, cache, email-templates, languages, libs, modules, tpls, tpls4 and widgets), each has permissions of 777. The download-manager.php, wpdm-core.php, wpdm-functions.php, wpdm-hooks.php and wpdm-start-download.php files are set to 777. /download-manager/index.php is set to 666.

I am happy to share screenshots if you have a place for me to upload them.

I do notice that the dates for the folders and files when I unzip them are not 9/5/2019 as shown in the screenshots you provided. The date I see for /download-manager/ is 10/3/19. The subfolders range from 1/5/19 for the /cache/ folder to 5/28/19 for the /widgets/ folder and 10/3/19 for the /libs/ folder.

Am I downloading the wrong version?

Thank you.

Aug 14, 2018 at 7:39 pm in reply to: Search bar and results #86225

Susan Gillies
Participant

Is there a way to make this change in a child theme? I have copied /prime/libs/Framework.class.php into /prime-child/libs/Framework.class.php but am unclear on how to get the child theme to acknowledge changes in the /prime-child/libs/Framework.class.php file.

Mar 13, 2018 at 2:47 pm in reply to: Search doesn't work #71505

Susan Gillies
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Mar 13, 2018 at 2:39 pm in reply to: Search doesn't work #71503

Susan Gillies
Participant

No, we’ve noticed the theme files are missing, too. In fact, the entire theme just up and disappeared yesterday, which left me with a frantic client and added hours of work on for us. (We encountered issues a few weeks ago with part of the theme’s CSS and WPDM link templates disappearing, too.)

Any idea how that could have happened? I feel like there must be some sort of plugin conflict going on but I can’t figure out what.

Mar 8, 2018 at 6:09 pm in reply to: Search doesn't work #71242

Susan Gillies
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Mar 1, 2018 at 1:25 am in reply to: Link templates disappeared! #70719

Susan Gillies
Participant

We never did figure out what the problem was. We were on a super tight deadline so we ended up rebuilding the template and site.

Thanks for your help.

Feb 22, 2018 at 4:15 pm in reply to: Link templates disappeared! #70209

Susan Gillies
Participant

Hi Shahriar! Thanks for your quick response.

We used the template editor. No changes to the PHP.

Feb 22, 2018 at 3:46 pm in reply to: Link templates disappeared! #70204

Susan Gillies
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Feb 5, 2018 at 5:29 pm in reply to: Need domain updated for correct license key #69102

Susan Gillies
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Oct 6, 2017 at 11:42 pm in reply to: Link Custom Field #64244

Susan Gillies
Participant

Here is the screen

Sep 27, 2017 at 5:51 pm in reply to: Any way to add Download Link URL to Attachments? #63766

Susan Gillies
Participant

Hi, Shahriar,

Sorry for the confusion.

Here is an example of one of my packages: http://trafficsafety.org/shso-portal/download/cost-of-crashes-2015/

Attached is 1.jpg, a screenshot of the link template I made which includes not only the download button but a “more info” button that is made using the [wpdm-download-link] tag.

2.jpg is how the [file_list_extended] tag is rendered by default. I want to know if there is any way I can edit this layout. I would like to add a “more info” button to each of the individual files so people can click on it and be taken to the page of each file included in the package. (For example, using my example link, they wanted to see the thumbnail preview and file detail of just “Cost of Crashes 2015 Report” they could find out.)

Does that help? Thanks so much!

Sep 20, 2017 at 6:32 pm in reply to: New packages making home page text disappear!? #63136

Susan Gillies
Participant

Thanks so much, Shahriar!

Sep 17, 2017 at 11:57 pm in reply to: New packages making home page text disappear!? #62988

Susan Gillies
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Viewing 15 posts - 1 through 15 (of 15 total)