Forum Replies Created
Please kindly share the related package URL. And the login token URL don’t giving access to backend admin. Please kindly check.
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Glad to hear this. Please never hesitate if you face any issue with WPDM.
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I am elaborating few. The redirection was not working the page you were using is built with Divi. So I thought maybe the builder making the coflict for redirection. So, I have suggested you to use wordpress default gutenberg editor that is working now. Please kindly check and let me know if you have any confusion.
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Hello Eric Johnson,
Hope you are well. Does this logout for accessing your dropbox files? Please kindly check and let me know.
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For redirection working properly you can use page default gutenberg block editor not with any other page builder. Please kindly check.
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Yes, sorry for some delay reply. Please kindly check.
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Can you back to default state of WPDM and check if the email functionality working or not. Please kindly check.
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The saving of custom fields is working properly from my testing site. I think it may have a conflict between your plugins or theme. Am i able to disable one by one other plugins for testing if there any conflicts. Also i can switch the theme to another for checking. Please kindly check and let me know.
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Can you please kindly let me know, have you modified related email sending file? If any user request for approval email lock package an admin email should send to the site admin. Also site administrator can see here, https://raynok.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-subscribers, for approval for downloading the package. Please kindly check and let me know.
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Hello Marco Simoncini,
For bulk import, you can follow this doc,
and this CSV file, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv, you can edit and use it with your datas. Please kindly check and let me know.
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I have checked here, https://staging15.livingroomconversations.org/wp-admin/edit.php?post_type=wpdmpro&page=settings&tab=s2dcf, it is saving and working properly expected here. Please kindly check.
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I can’t able to login now. Please kindly check and let me know.
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They are coming here, https://raynok.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-subscribers, you can approve them here. Please kindly check.
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I have back with information from our team that, The export issue is appearing because the export file count is less than 10, we will fix the issue in the next update. Please kindly check.
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Hello Joseph Jeremy,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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We are checking the issue. I have already forwarded your export issue to our related team authority. Please kindly check and let me know if you have any more queries.
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Your staging15.livingroomconversations.org site is broken, Can you please kindly let me know avout it? Please kindly check.
Thank you
Ow, I see. The option is available on PRO version.
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Are you Using WPDM PRO or Free version? Please kindly let me know.
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Hello Kenneth Culver,
Hope you are well. Thanks for writing to us. You can disable Validate Content MimeType option for requirement. Please kindly elaborate more if I am not getting your issue. Please kindly check.
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For the bulk import process, please kindly follow this doc, https://www.wpdownloadmanager.com/doc/bulk-import/ and use the sample.csv file. Pleae kindly check.
Thank you
Sorry for the inconveneince. Am I able to check the conflict of your plugins or theme? Please kindly check and let me know.
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You can message there with the details what issue you are facing with auto renew and order details. Please kindly check.
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It is not maybe PHP log error details, please check this article for finding the error details, https://www.hostinger.com/tutorials/how-to-check-your-website-error-log, please kindly check.
Thank you
Can you please share PHP log error info. for the message while pressing export button. Because you can see an error on browser console while pressing for export. Please kindly check.
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