Nayeem Riddhi

Forum Replies Created

Viewing 25 posts - 1,101 through 1,125 (of 19,305 total)
in reply to: Retrieve MaterKey #202778

Nayeem Riddhi
Moderator

Hello Paul,

Hope you are well. Thanks for writing to us. You can try get_post_meta( $post_id, '__wpdm_masterkey', true ) with this. Please kindly check and let me know if it works for you.

Thank you and kind regards


Nayeem Riddhi
Moderator

Can you please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

in reply to: WPDM ARchive – File is not displayed in categories #202772

Nayeem Riddhi
Moderator

The images you have attached are not exist now. Are you facing the issue with 2023, 2024 and 2025 categories and its attached packages? Please kindly check and let me know.

Thank you and kind regards

in reply to: wpdm_package_settings_tab working example #202771

Nayeem Riddhi
Moderator

For adding a new tab in the Package Settings metabox, you can try the below code in your theme functions.php file,

// Add custom tab
add_filter('wpdm_package_settings_tabs', 'add_custom_package_tab');
function add_custom_package_tab($tabs) {
    $tabs['custom_tab'] = array(
        'name' ► 'Custom Settings',  // Tab label
        'callback' ► 'custom_tab_callback' // Function to render tab content
    );
    return $tabs;
}

// Callback function to display tab content
function custom_tab_callback() {
    global $post;
    // Get saved values
    $custom_field = get_post_meta($post->ID, '__wpdm_custom_field', true);
    ?>
    <div class="w3eden">
        <table class="table table-bordered">
            <tr>
                <td width="150px">Custom Field:</td>
                <td>
                    <input type="text" 
                           class="form-control input-sm" 
                           name="file[custom_field]" 
                           value="<?php echo esc_attr($custom_field); ?>" />
                </td>
            </tr>
            <!-- Add more fields as needed -->
        </table>
    </div>
    <?php
}

// Save custom field values
add_action('save_post', 'save_custom_tab_data');
function save_custom_tab_data($post_id) {
    if (defined('DOING_AUTOSAVE') && DOING_AUTOSAVE) return;
    
    // Save custom field
    if (isset($_POST['file']['custom_field'])) {
        update_post_meta($post_id, '__wpdm_custom_field', 
            sanitize_text_field($_POST['file']['custom_field'])
        );
    }
}

Please kindly check and let me know if it works for you.

Thank you and regards

in reply to: PDF Viewer Modals and Missing Bootstrap #202770

Nayeem Riddhi
Moderator

Hello Scott,

Hope you are well. Thanks for writing to us. I have checked your page and found that the PDF viewer modal is loading properly as expected and I am also able to close the modal properly. Can you please kindly check again and let me know?

Thank you and kind regards

in reply to: Unable to cancel subscription #202760

Nayeem Riddhi
Moderator

We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards


Nayeem Riddhi
Moderator

Hello Agence,

Hope you are well. And sorry for the inconvenience. Can you please elaborate on your issue is it Download Monitor plugin or Download Manager plugin? Please kindly check and let me know.

Thank you and kind regards

in reply to: Unable to cancel subscription #202755

Nayeem Riddhi
Moderator

For cancelling auto-renew you should have to send an order note from this Page by following This. Other contacting option may not work. Please kindly check.

Thank you and regards

in reply to: Unable to cancel subscription #202753

Nayeem Riddhi
Moderator

When did you have sent? Have you checked your order if auto renew has been disabled for it? Please kindly check.

Thank you and regards

in reply to: Loading speed of PDFs in overview very slow #202741

Nayeem Riddhi
Moderator

I have checked again for read button of PDFs, https://www.lorenz-partners.com/newsletters-brochures/. It is not taking much time. Please kindly check.

Thank you

in reply to: Loading speed of PDFs in overview very slow #202736

Nayeem Riddhi
Moderator

I have checked the read button of PDF, it is loading properly as expected from my side. Please kindly check and let me know.

Thank you and regards

in reply to: Loading speed of PDFs in overview very slow #202727

Nayeem Riddhi
Moderator

Hello Secretary Lorenz & Partners,

Hope you are well. And sorry for the inconvenience. Can you please let me know which section the issue is appearing for this page, https://www.lorenz-partners.com/newsletters-brochures/ ? Please kindly check and let me know.

Thank you and kind regards

in reply to: Renewal not taken into account #202724

Nayeem Riddhi
Moderator

We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

in reply to: WPDM ARchive – File is not displayed in categories #202723

Nayeem Riddhi
Moderator

Hello JUNIOR VENTURIN DANIEL,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

in reply to: wpdm_package_settings_tab working example #202722

Nayeem Riddhi
Moderator

Hello Johnny,

Hope you are well. Can you please kindly elaborate on your issue, What you are trying to do? Please share your requirements, thus I can may help you on the issue. Please kindly check.

Thank you and regards

in reply to: Renewal not taken into account #202714

Nayeem Riddhi
Moderator

Hello Ninouche,

Hope you are well. And sorry for the inconvenience. Please kindly share your order id, thus I can forward it to our related authority. Please kindly check.

Thank you and regards


Nayeem Riddhi
Moderator

I have already forwarded your request. Please kindly have patience for the update information from our team.

Thank you and kind regards

in reply to: The redirect to the download page does not work. #202705

Nayeem Riddhi
Moderator

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

in reply to: The redirect to the download page does not work. #202703

Nayeem Riddhi
Moderator

Please kindly check WPDM free 3.3.06 is available now with fix. Please kindly check and let me know.

Thank you and kind regards


Nayeem Riddhi
Moderator

I have back with information from our team that, The condition is blocking the error message to appear in the login form, you can see it on the attached image, it is from your theme,
https://prnt.sc/0SC0b3f7412W
Kindly check and remove this condition from your theme.

Thank you and regards

in reply to: Prevent users downloading PDFs #202693

Nayeem Riddhi
Moderator

I have checked your issue. I think, choosing from the Select From Media Library option is causing the issue. You can also choose the other option too. When you attach files from the media library/URL as a URL WPDM simply redirects/tries to open that in the browser that URL when a user clicks on the download button, but when you upload a file directly or attach a file from the server as a server path, WPDM handles the download process and so there it can decide whether the file will open in browser or force download. So, if your files are already in the media library, and you want them to download instead of open in the browser, please attach those files using the server file browser instead of the media library file selector. I hope you have understood. please check and let me know

Thank you and regards

in reply to: activation code doesn’t works #202691

Nayeem Riddhi
Moderator

It sends a request for validation from https://www.wpdownloadmanager.com/, which your server may be blocking the connection to the license validation. Please check.

Thank you and kind regards

in reply to: License not active despite being charged #202687

Nayeem Riddhi
Moderator

Your order is active now. Please kindly check.

Thank you and regards

in reply to: The redirect to the download page does not work. #202685

Nayeem Riddhi
Moderator

I have information from our team that update will be available today. Please kindly check.

Thank you and regards

in reply to: License not active despite being charged #202684

Nayeem Riddhi
Moderator

Hello David,

Hope you are well. And sorry for the inconvenience. Please kindly share the related Order Id, thus we can check the issue further. Please kindly check.

Thank you and regards

Viewing 25 posts - 1,101 through 1,125 (of 19,305 total)