mfd

Sorry, I am not completely understanding. No user is ever logged on to my site, so do I need to be using the CLONE template?

I cleared the browser cache in Safari, and now, I get a new window, but not with the download, rather with duplicate of the current page I was in on the website.

You can view the issue here: http://www.screencast.com/t/pjVz2O8b

Thanks for helping me get this resolved!

Sorry, same pw, just updated user info.

I am already using a custom template. I updated my current code and it is still not opening in a new window. I checked in Chrome and Safari.

<div class="col-md-10">
<div class="thumbnail">
<div class="media">
    <a class="pull-left" href="[page_url]">
    [thumb_200x200]
    </a>
    <div class="media-body">
    <h4 class="media-heading">[page_link]</h4> 
    [file_list] 
    <a href="[download_url]" target="_blank">[download_link]</a> <i class="fa fa-th-large"></i> [file_size] <i class="fa fa-download"></i> [download_count] downloads
    </div>

Thank you

Here’s what doesn’t appear to be working:
when i go to DOWNLOADS>SETTINGS>FRONTEND>TEMPLATE>and i pick call to action 3.

Then when i use the shortcode button to insert, I get this:
[wpdm_package id=5777 template="link-template-calltoaction3.php"]

It’s not picking up the template number. Am I going to have to go in and change the short code by hand every single time I use it in a post?

I’m not sure what would be happening on my end …see attached. It’s still blank for me.

I just tried it again, and it’s still blank. I am using Chrome. What browser did you use?