Laura Miner

Hi, I don’t know the format, but I’ve never had this problem before and I’ve followed this process multiple times… this is the error message when I export the csv from WPDM and upload it to convert kit : emails-2.csv can’t be uploaded (Trailing quote on quoted field is malformed).

Can you please take a look at this?

Hi, no – I’m downloading the csv of subscribers collected via email lock. When I import the list to convertkit, there is an error due to the way the csv is formatted – with improper or unpatching quotation marks.

Deleting all stats doesn’t delete the subscribers, and I need to delete subscribers. I submitted a feature request. I’ve been using phpMyAdmin since you messaged me, but that still only allows me to select 500 at a time, and each time takes a few minutes to process. So I’ve been sitting at my computer for 45 minutes and I’m only halfway through deleting the subscribers from the last few weeks. This is awful. Please, if you can ask that they take my feedback, that would be very much appreciated.

Ok, thank you. Look forward to your response!

Hello again. Would you happen to have an update since I sent the login info to you? Thank you!

Yes, the shortcode is inserted properly. Can you please look at this on your end? I’ve had multiple complaints today.

Hi again, any advice? I’m still getting complaints of invalid links and I’m seeing them on my end too. Here are some:

https://literacylearn.com/download/decodable-story-short-e/?wpdmdl=10639&_wpdmkey=657c60fe31f5f&__wpdm_els=1
https://literacylearn.com/download/cvc-words-mixed-vowel-pictures-matching/?wpdmdl=10411&_wpdmkey=657c7571670d0&__wpdm_els=1
https://literacylearn.com/download/decodable-story-short-u/?wpdmdl=10642&_wpdmkey=657c614dc1211&__wpdm_els=1

Hi again – I was wondering if you have any updates for me. I’m getting daily emails from readers who cannot access the packages. They get the same “Invalid Link” issue. If I remove the email lock on a package, it seems to help. But the only reason I upgraded to the pro version was to get the email lock. I looked back at old tickets and saw some others had the same or similar issue. Is there anything you can do to help me? I’m really getting stressed about losing readers and providing a bad UX.

Hi and thank you for checking. Yes, I’ve had the download pages excluded for weeks. I’m not sure what’s causing this issue, but it’s happening intermittently with different packages, different browsers, and I can’t figure it out. But it’s definitely an ongoing issue and leading to a really bad UX for our readers. Can you look at the suggestion from BigScoots (below) and let me know if this is possible? Can we escalate to someone who can look at plugin optimization? Thank you again!

BigScoots suggested this:

Please ask them for a way to better optimize their plugin, maybe instead of attempting to handle every single session individually it could do a single delete that will remove all sessions that are due to expire for example.

I would also reach out to download manager support for flooding your database due to storing excessive sessions, we were seeing upwards of 700 queries per second similar to:

1257 | wpdb15256u6376 | localhost | wp3166223844db_15256 | Query | 0 | Sending data | select value from lvh_ahm_sessions where deviceID = ‘974e56fa353a41b626c860536554ea9e’ and name = ‘__wpdm_email_lock_verified’ and expire > 1700056441 | 0.000 |
| 1259 | wpdb15256u6376 | localhost | wp3166223844db_15256 | Query | 0 | Sending data | select value from lvh_ahm_sessions where deviceID = ’51b04607f970b16d02305dc183ae54a9′ and name = ‘__wpdm_signup_success’ and expire > 1700056441 | 0.000 |
| 1262 | wpdb15256u6376 | localhost | wp3166223844db_15256 | Query | 0 | Sending data | select value from lvh_ahm_sessions where deviceID = ‘e46e4539a18c2e0c5c6c8496c7620a84’ and name = ‘__wpdm_signup_success’ and expire > 1700056442 | 0.000 |
| 1265 | wpdb15256u6376 | localhost | wp3166223844db_15256 | Query | 0 | Sending data | select value from lvh_ahm_sessions where deviceID = ‘e4a0179e6b3c5d8a40f08eae2f8d3dd4’ and name = ‘__wpdm_email_lock_verified’ and expire > 1700056441 | 0.000 |
1289 | wpdb15256u6376 | localhost | wp3166223844db_15256 | Query | 0 | Sending data | select value from lvh_ahm_sessions where deviceID = ‘5c0649ce72c8f9013210031e70e178d4’ and name = ‘__wpdm_signup_success’ and expire > 1700056442 | 0.000 |
| 1291 | wpdb15256u6376 | localhost | wp3166223844db_15256 | Query | 1 | Sending data | select value from lvh_ahm_sessions where deviceID = ’51b04607f970b16d02305dc183ae54a9′ and name = ‘__wpdm_signup_success’ and expire > 1700056441 | 0.000 |
| 1293 | wpdb15256u6376 | localhost | wp3166223844db_15256 | Query | 0 | Updating | DELETE FROM lvh_ahm_sessions WHERE name = ‘__wpdmkey_6554cd7999fdc_10376’ | 0.000 |
| 1295 | wpdb15256u6376 | localhost | wp3166223844db_15256 | Query | 0 | Sending data | select value from lvh_ahm_sessions where deviceID = ’00f326943f620c70092cdef1a2ac90ed’ and name = ‘__wpdm_signup_success’ and expire > 1700056442 | 0.000 |
| 1296 | wpdb15256u6376 | localhost | wp3166223844db_15256 | Query | 0 | Sending data | select value from lvh_ahm_sessions where deviceID = ‘ae3edc84e60963cef3b5260d13c0bc24’ and name = ‘uniq_0b0e42cf7c7eeaff8e339c4084068587’ and expire > 1700056441 | 0.000 |

Hi again – the “Invalid Link” error is happening again, this time via email lock on this package. https://literacylearn.com/download/vc-v-camel-words-list/ I haven’t cleared the site cache yet – I’m hoping you can take a look at this asap. Thank you so much.

Hi again, I tried this. However today I am still receiving emails from our readers that they’re getting ‘Invalid Link’ messages. I tested it myself just a few minutes ago, and I got the same invalid link message when I tried to download via email. I have to keep manually clearing the entire site cache in order to get this to resolve. Were you able to look at the suggestion from BigScoots? I’d really like to keep using the plugin but this is causing me to lose a lot of our readers and customers. For every complaint I get, I have to assume many more simply leave my site and don’t return.. it’s really bad UX. Would appreciate any help you can give me.