Laura Miner

Can you try it now? There’s no TFA set or anything.

I’m trying to add a file to this package – https://literacylearn.com/download/valentines-day-word-search/. It’s happening in others too, but this is the one that has nothing currently attached, which is a big deal.

I reached out to my host, and they stored the plugin from the last backup. It is fixed site-wide now. Apparently the newest update did this – it is missing the shortcode/template tag in the anchor text.

Hi, I don’t know the format, but I’ve never had this problem before and I’ve followed this process multiple times… this is the error message when I export the csv from WPDM and upload it to convert kit : emails-2.csv can’t be uploaded (Trailing quote on quoted field is malformed).

Can you please take a look at this?

Hi, no – I’m downloading the csv of subscribers collected via email lock. When I import the list to convertkit, there is an error due to the way the csv is formatted – with improper or unpatching quotation marks.

Deleting all stats doesn’t delete the subscribers, and I need to delete subscribers. I submitted a feature request. I’ve been using phpMyAdmin since you messaged me, but that still only allows me to select 500 at a time, and each time takes a few minutes to process. So I’ve been sitting at my computer for 45 minutes and I’m only halfway through deleting the subscribers from the last few weeks. This is awful. Please, if you can ask that they take my feedback, that would be very much appreciated.

Ok, thank you. Look forward to your response!

Hello again. Would you happen to have an update since I sent the login info to you? Thank you!

Yes, the shortcode is inserted properly. Can you please look at this on your end? I’ve had multiple complaints today.

Hi again, any advice? I’m still getting complaints of invalid links and I’m seeing them on my end too. Here are some:

https://literacylearn.com/download/decodable-story-short-e/?wpdmdl=10639&_wpdmkey=657c60fe31f5f&__wpdm_els=1
https://literacylearn.com/download/cvc-words-mixed-vowel-pictures-matching/?wpdmdl=10411&_wpdmkey=657c7571670d0&__wpdm_els=1
https://literacylearn.com/download/decodable-story-short-u/?wpdmdl=10642&_wpdmkey=657c614dc1211&__wpdm_els=1

Hi again – I was wondering if you have any updates for me. I’m getting daily emails from readers who cannot access the packages. They get the same “Invalid Link” issue. If I remove the email lock on a package, it seems to help. But the only reason I upgraded to the pro version was to get the email lock. I looked back at old tickets and saw some others had the same or similar issue. Is there anything you can do to help me? I’m really getting stressed about losing readers and providing a bad UX.