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Jorge Sotolongo

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Viewing 25 posts - 26 through 50 (of 53 total)
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Nov 17, 2022 at 12:29 pm in reply to: Archive Page – Page jumps after clicking on category arrows #180691

Jorge Sotolongo
Participant

I opened a new ticket already. Of course this problem only happens with a few themes, but it’s your plugin the one acting strange, that’s whay I though it might be something you can help me with, since you’re the one that knows the plugin and how it’s developed.

Nov 17, 2022 at 2:53 am in reply to: Archive Page – Page jumps after clicking on category arrows #180666

Jorge Sotolongo
Participant

I have the same issue with the theme Pro, from theme.co

Nov 16, 2022 at 2:30 am in reply to: Show total of packages in front-end #180610

Jorge Sotolongo
Participant

Is there a way to use the count shortcode by categories?

Oct 6, 2022 at 3:56 pm in reply to: Show total of packages in front-end #178961

Jorge Sotolongo
Participant

I need that total amount to be auto-updated when I click on the categories on the left tree view
Check this screenshot
https://a.cl.ly/jkuWW1P0
The shortcode you sent me shows the total of documents but is not showing the total for the category I have selected

Jun 30, 2022 at 12:58 am in reply to: Wrap categories page inside template #174589

Jorge Sotolongo
Participant

I’m not trying to create a template, I just want the theme to recognize the template layout for the Download Categories Archive.
I also checked using the twenty twenty theme, a very light theme, and is not working either

Jun 29, 2022 at 3:19 pm in reply to: Wrap categories page inside template #174573

Jorge Sotolongo
Participant

The templating system you’re using for single packages is not the same for the archive categories page.

I’m able to see the Single Package under the Customizer, but not the Archive Categories page.

The theme I’m using is Blocky, can you please check?

Jun 26, 2022 at 1:44 pm in reply to: Show expanded Categories by default #174446

Jorge Sotolongo
Participant

we owned that addon, can you please send me the code I need to use?

Jun 26, 2022 at 3:24 am in reply to: Show expanded Categories by default #174433

Jorge Sotolongo
Participant

That’s not what I want. I want to show all the categories on the left expanded by default
https://a.cl.ly/z8umO69g
Those 2 main categories on the left panel looks very weird

Jun 26, 2022 at 2:42 am in reply to: Editors can’t see Asset Manager Folders #174432

Jorge Sotolongo
Participant
This reply has been marked as private.
May 25, 2022 at 1:08 am in reply to: Asset Manager not loading #172480

Jorge Sotolongo
Participant

Hi there, thank you so much, that was the problem, and sorry about the access, I selected the wrong role.

May 23, 2022 at 6:41 pm in reply to: Asset Manager not loading #172423

Jorge Sotolongo
Participant
This reply has been marked as private.
May 12, 2022 at 8:40 pm in reply to: Modify Search Placeholder #172089

Jorge Sotolongo
Participant

4.4.3 is the latest version you have on the dashboard to download, and that’s the one I have installed

May 11, 2022 at 5:53 pm in reply to: Modify Search Placeholder #172045

Jorge Sotolongo
Participant

Hi, If i do the changes directly on the plugin, it works, but I will lose the change when I update the plugin.
I tried to do it by adding the file to the Theme, but it’s not working.
Here you have some screenshots
https://a.cl.ly/BluokdAj
https://a.cl.ly/5zuLQnqn
https://a.cl.ly/GGulDEjj

Apr 8, 2022 at 3:43 pm in reply to: Packages unlinked after migration #171062

Jorge Sotolongo
Participant

Which way do you propose? I tranfered the site in 3 different ways, and I have been migrating sites for a few years already, I know how to do it. The issue is with the plugin, not with the migration

Apr 4, 2022 at 5:08 pm in reply to: Packages unlinked after migration #170897

Jorge Sotolongo
Participant

None of the packages have their files attached, only 1, and that one was created after the migration.

Let me explain the situation to you again. We have a development site on a unix environment, and we migrate it to this one, which is a windows environment, that’s why ALL the packages lost the link to the files. That’s the issue, that is what we need to fix.

Apr 4, 2022 at 3:53 pm in reply to: Packages unlinked after migration #170884

Jorge Sotolongo
Participant
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Apr 4, 2022 at 1:14 pm in reply to: Packages unlinked after migration #170877

Jorge Sotolongo
Participant
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Mar 31, 2022 at 7:05 pm in reply to: Packages unlinked after migration #170655

Jorge Sotolongo
Participant
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Mar 31, 2022 at 2:02 pm in reply to: Packages unlinked after migration #170642

Jorge Sotolongo
Participant
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Mar 30, 2022 at 2:52 pm in reply to: Packages unlinked after migration #170581

Jorge Sotolongo
Participant
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Feb 28, 2022 at 1:27 am in reply to: PDF Viewer not working when active with Archive Page shortcode #168866

Jorge Sotolongo
Participant
This reply has been marked as private.
Dec 27, 2021 at 1:07 pm in reply to: Page is scrolling when collapsing the categories panel. #166071

Jorge Sotolongo
Participant

I know the issue is because a conflict with the theme, and I believe it’s because of the smooth scroll script, but there is no way to easily disable that functionality, that’s why I’m asking for your support, to find another way to make your plugin work with any theme, maybe displaying the categories using a different approach. Maybe using jquery instead of anchor links.
I really don’t know, but I’m sure you will help me with this ๐Ÿ˜‰

Dec 25, 2021 at 5:38 pm in reply to: Page is scrolling when collapsing the categories panel. #166047

Jorge Sotolongo
Participant
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Dec 23, 2021 at 10:33 pm in reply to: Page is scrolling when collapsing the categories panel. #166008

Jorge Sotolongo
Participant
This reply has been marked as private.
Nov 2, 2021 at 4:48 pm in reply to: Featured image issue and PDF viewer cracked #164142

Jorge Sotolongo
Participant

Hi Nayeem:
Thank you so much for your prompt response. One question about the featured image. Is that something that may be affected if we update the theme? May the file single-wpdmpro.php be deleted if we update the theme?

About the PDF view, I just deactivate all the website plugins, except Download Manager and the PDF viewer and we still have the same issue. We even tested the website with other browsers and had the same problem.

Thank you again.

Viewing 25 posts - 26 through 50 (of 53 total)
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