Jared Romey

Thanks for taking the time to review my case.
But that’s a different scenario of what I have described. In your test, your package has a single file and that file happens to be a zip.

In my case, my files are hosted on Amazon s3 and many packages has multiple files from Amazon s3. For example this package: https://teachers.speakinglatino.com/download/empanadas-substitute-lesson-plan/

I’ve placed the shortcut for the above package in your test page: https://teachers.speakinglatino.com/wpdm-test/

Does that mean that DM can’t create a zip of an existing package that has multiple files hosted on s3?

We are still having errors with downloading files – after updating, making sure license key didn’t have an issue and activating the Amazon plugin. Today the plugin says it is inactive again. Also, I am able to open all of the files my client and customers were having issues with in both chrome and firefox, however they get the error messages. (What causes the plugin to become inactive)

These errors happen at random and even after we change permissions AGAIN in Amazon S3 it will happen again.

I’d like to know if there could be some other issue and is there something we should be doing differently to avoid these errors.

I understand that I should have the person check in different browsers and that firewalls on individual computers can cause errors in downloading, however what do I specifically ask them to check if that is the issue.

Thank you in advance for your support on this issue.

https://trello-attachments.s3.amazonaws.com/56c7a033f01fb31785822dca/5b7a0a15efa0b42d782d9c30/11006b4c47df6c2d9a1bed8ce10dcd9b/Screen_Shot_2019-07-24_at_3.50.47_PM.png

https://trello-attachments.s3.amazonaws.com/56c7a033f01fb31785822dca/5b7a0a15efa0b42d782d9c30/3007dbd15650a14d7d4cc1960aee828a/Screen_Shot_2018-08-19_at_8.00.53_PM.png