Yanier

That’s awesome. Thanks a lot! Interesting the plugin was disabled again. Is this something that can happen automatically, a plugin disabling it self?

Thanks for your help!

https://drive.google.com/file/d/1Q2t6F-n-6f6L6NkQIwDFO_St6MAj56B1/view?usp=sharing

BTW, you left the Download Manager plugin disabled. Please be careful, a client called cause he couldn’t download.

Thanks

Did you search for yanier smith?

Did you try it again?

Try again now.

The user Yanier/johhn Smith is not allowed to see the top bar. This user is for you to see the issue#2 which is the ticket problem. When you switch to Yanier Smith please go to Priority Support and on the right side you should see a list of open tickets with the WPDM plugin disabled.

Any possibility of doing it today. We have very unhappy clients that can’t see the tickets.

So issue#1 seems gone when I try a different instance/user of chrome, but back at the other chrome user even after I’ve cleared my cache, I still get the Fatal Error.

Issue#2 still present.

So looks like that the fatal error was my cache. The problem with the tickets still there tho.

Please try to go here Dashboard > Home. I still get it also as a logged in client I still dont see the list of tickets. As soon as I disable the plugin I see it.

Please try now.

I don’t get any. Did you log in?