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Ed – you got it. My comments were based on using the Gutenberg blocks, not the short codes. I was just now using the short codes and getting the same issue as you reported. But then I added “.php” to the end of the template param, and all was well. Looks like the Gutenberg blocks have been coded to add that suffix. And yes, I’m using the free version.
Ed – I was on the same trail as you, trying to work out how to create custom templates in my theme folder structure.
I found that putting a template in “\wp-content\themes\my-theme\download-manager\link-templates” does work, as long as I give it a file name that didn’t exist in the plugin’s folder, and that the comment line at the top of my custom template is unique.
By the way, I’m not planning to use the page templates at present so I can’t comment on whether its easy to customise them.
Maybe that helps, or at least gives you some hope … I’m still checking that everything is in order, so if I find something weird, I’ll post again.