DebraReed

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Viewing 25 posts - 26 through 50 (of 60 total)

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Sep 3, 2020 at 1:47 pm in reply to: Pages with many downloads crashing #135705

Participant

Can someone please let me know if this is a BUG or if I need to hire out a third-party to investigate why my wp-content/uploads/wpdm-cache/pdfthumbs directory keeps clearing itself out each day? I do not have the Privacy/Auto Clean selected. I do not have any hosting side tasks set up to clear this directory.

Because this directory keeps clearing itself out, the first user to a really long page of downloads gets a timeout error because it takes a long time to generate all of those thumbnails. I really need this cached!

Sep 2, 2020 at 11:32 am in reply to: Pages with many downloads crashing #135584

Participant

Why would I check this option? It is already clearing the cache each day. I want it to STOP clearing the cache.

Sep 1, 2020 at 5:59 pm in reply to: Pages with many downloads crashing #135514

Participant

I have been checking my pdfthumbs cache folder each day and it is DEFINITELY clearing itself each day. How do I make this stop?

Aug 30, 2020 at 4:32 pm in reply to: Pages with many downloads crashing #135359

Participant

I see you were able to log in to our admin. Any updates on this issue? I checked our pdfthumbs cache today and can see that it is definitely being cleared out at least once a day but I suspect it is more than once. How/why is it doing this? What is the point of caching if it keeps clearing itself out?

Aug 29, 2020 at 5:15 pm in reply to: Pages with many downloads crashing #135321

Participant

I sent the admin user details in my private reply

Aug 29, 2020 at 4:23 pm in reply to: Pages with many downloads crashing #135316

Participant

This reply has been marked as private.

Mar 9, 2020 at 5:54 pm in reply to: Link Template Styling Stops Working After Update to 5.0.7 #121708

Participant

So after 2 hours of troubleshooting CSS issues, this thread pointed me in the right direction. I took a look at my User Interface “Disable Style & Script” settings on our Staging Site and none of the options were checked. Whereas on my live site, they were all checked and completely messing up all of my templates. Hopefully, with future updates, this will not happen again.

Mar 9, 2020 at 12:29 am in reply to: Conflict with Thrive Architect #121646

Participant

Yes, it is conflicting with Post Content block. However, you cannot select to edit nor drag the Post Content block once you click off of it or go back to edit later … unless you deactivate WordPress Download Manager. There are now several instances of the Post Content block on the example URL I sent that cannot be edited.

Mar 7, 2020 at 8:22 pm in reply to: Conflict with Thrive Architect #121567

Participant

This reply has been marked as private.

Jan 15, 2020 at 6:14 pm in reply to: Urgent, I can’t access my wordpress if I have download manager activated #118258

Participant

I downloaded 5.0.5 from my WPDM account. Deactivated/deleted 5.0.4 and uploaded/activated 5.0.5. My site seems to be working as expected (front & backend) . . . at least for now. Just my experience, NOT saying it’s a fix. I had a staging site to test it on first.

Jan 15, 2020 at 4:42 pm in reply to: Urgent, I can’t access my wordpress if I have download manager activated #118244

Participant

Same issues this morning with 5.0.4. Have to deactivate in order to use my wp-admin. Does 5.0.5 resolve this issue?

Nov 8, 2019 at 2:22 am in reply to: Permission settings #114665

Participant

The files in these directories are showing both 664 and 644. Which of these is correct?

Nov 6, 2019 at 4:33 pm in reply to: Generating PDF thumb for use in FacetWP #114561

Participant

That’s so AWESOME Shahriar! Amazing support as always!!! 🙂

Nov 5, 2019 at 9:31 pm in reply to: Generating PDF thumb for use in FacetWP #114523

Participant

This reply has been marked as private.

Nov 4, 2019 at 5:10 pm in reply to: PDF Thumbs #114369

Participant

Host applied the solution and now we have PDF thumbs.

Nov 2, 2019 at 4:11 pm in reply to: PDF Thumbs #114276

Participant

This reply has been marked as private.

Oct 30, 2019 at 5:34 pm in reply to: Hiding sidebar in PDF Preview #114132

Participant

OOPS … never mind! I put it in the /themes folder instead of the ACTIVE theme. Seems to be working perfectly now. Thanks!

Oct 30, 2019 at 5:32 pm in reply to: Hiding sidebar in PDF Preview #114130

Participant

This reply has been marked as private.

Oct 21, 2019 at 7:49 pm in reply to: Cannot update WPDM … I renewed #113763

Participant

I downloaded fresh copy of 5.0.2, deleted old version, uploaded new. It is now working. Also, the degraded performance of WP admin is back to normal.

Jun 20, 2019 at 9:22 pm in reply to: Bulk Import Duplicates #98823

Participant

I had the same problem with row 11 duplicating itself on Bulk Import today. However, at same time, I noticed one row was not adding itself at all when importing.

Turns out, the row that was not adding itself had parentheses in the “title” field. Once I removed these parentheses, the bulk import ran fine … no duplicates. Is that a bug or should I remove all parentheses from titles?

Feb 24, 2019 at 9:25 pm in reply to: Bulk Import Duplicates #94160

Participant

This reply has been marked as private.

Feb 7, 2019 at 4:20 pm in reply to: Download ID not found or expired (Export) #93437

Participant

Yep that folder was missing and now it works! This is so awesome … thanks for implementing this feature. I will be using it quite a bit.

Just FYI: I found that if I have commas in your post title, it breaks that row of data in the export.

Jan 21, 2019 at 8:59 pm in reply to: Attach by URL and Browse not working #92664

Participant

Never mind. All sorted now. Plugin conflict.

Jan 20, 2019 at 5:51 pm in reply to: Attach by URL and Browse not working #92611

Participant

Yes, my file browser root was pointing to our old server, so that worked.

However, when I upload a file by browser that’s on our server, it replaces “wp-content/uploads” with “phs-media”. Any idea why? We did move to a new server, but I didn’t change any settings. Maybe I’m missing another setting that needs to be updated?

Ex:
I type https://mysite.com/wp-content/uploads/download-manager-files/np/social_studies/geo/state-study/file_name.pdf
It save as https://mysite.com/phs-media/download-manager-files/np/social_studies/geo/state-study/file_name.pdf

Dec 6, 2018 at 12:47 am in reply to: Front-end Tagging #90422

Participant

Hi again,

I just realized that I wasn’t too clear in my question and that you probably thought I was referring to a user who was uploading a package from the front-end.

I meant is there any functionality present that would allow users to add tags to a current package created by wp-admin? Users will not be able to create packages on our site.

I’m thinking of something that would function like a comment section but would instead add tags.

I’m assuming I need to hire 3rd party for something like this, but just wanted to check first.

Viewing 25 posts - 26 through 50 (of 60 total)

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