Carolyn Wilson

Hi,

Has this been resolved? I have a similar issue that hasn’t been fixed in 2 months and I’m not getting replies from support.

The same error codes: “Warning: Illegal string….”
And templates custom templates can no longer be edited – the ticker goes on forever.

Thanks.

• This reply was modified 5 years, 5 months ago by Carolyn Wilson.

Thank you. That has fixed it!

I added eid=”new-id-name” to 2 shortcodes (fixing 2 sets of errors).

• This reply was modified 6 years, 2 months ago by Carolyn Wilson.

Hi Shahriar,

That seems to have fixed the resolution issue. Thank you very much.

The thumbnails still aren’t updating.
All caching plugins are still off. And the server doesn’t have any caching set up. Different browsers, devices and networks – still no updating.

If you click on the Test Imagick 4 thumbnail on the test page, you will see the PDF looks totally different.

**UPDATE**
I found a new forum entry where you provided this information:

You have to clear the cache from Downloads > Settings > Privacy Tab. And that delete all cached thumbs.

That appears to have fixed the issue. Thanks.

• This reply was modified 6 years, 3 months ago by Carolyn Wilson.

Hi. This would be a great add-on.