Michael

Figured it out..

The template id is the one mentioned on this page..

Short-codes

So the query I ran was…

update wp_postmeta set meta_value='premium-package' where meta_key='__wpdm_template'

Only thing is, it updated 150 items, but I have more than 150 downloads.. so not sure how to catch the others.

• This reply was modified 5 years, 1 month ago by Michael.

The login info has been reactivated.

Didn’t see your response, so you want me to deactivate all my plugins and go through them one by one to see if it will fix the problem here?

That problem wasn’t there before the upgrade (with the same theme and plugin list). So the only thing that’s different is download manager. Yes there are 55 plugins, but it’s a huge site and it runs optimally and without issue. Why is it when someone reports a software error it’s always the fault of the person who bought it, or their setup.

You can see from the error logs, it’s faults in the download manager code expecting parameters, or expecting parameters to be a string etc when they’re not. How is that down to one of my plugins?

https://prnt.sc/smi65t

The reason I upgraded was to solve an error message. I saw there were references to it in the pro forum, but because you won’t let people see that unless they pay again (I’ve paid for this software for years). I bought the new version. I thought upgrading might get rid of the error message, not totally mess up the add download section.

So please act responsibly and see what’s going on with your software, and why it doesn’t work, and don’t expect people to pay for it and then have to dig around for answers.

• This reply was modified 5 years, 1 month ago by Michael.

Replies in the forum not working.

Hi Shahriar,

Thank you very much indeed for your solution, I tried adding it and visiting a page, and I don’t know why, but the apostrophe’s are still in place? As you can see the download filename has the “julie” removed and just leaves the “‘s.zip” as the filename, which is what you get when you download.

https://pasteboard.co/IIt54zj.png

Forgot to say I haven’t tried it in new packages, and the downloads were definitely created in an older version with the batch uploader.

• This reply was modified 5 years, 7 months ago by Michael.

Thank you very much indeed Sharriar, seems like whatever SEO plugin I use, it causes a problem somewhere on the site. Yoast slows it all down, SEO framework breaks something else!

Very much appreciated.

I’ll leave this one public, in case anyone else has a similar problem it was the “Slim SEO” plugin.