Arianna Bellizzi

Hi, following up because I am still unable to activate this product on my website and I opened this chain on 12/23.

Also I am now getting invalid License key when trying to use the same license on some of my multi site. I have two of the sites attached to the key but the other ones key saying invalid key. This was not a problem before.

Post 4.0.2 Update: I’ve confirmed this is not an AWS connectivity issue. Uploading via the S3 picker syncs to the bucket successfully (credentials/region/IAM OK). However, autosync/batch sync is not running at all:

__wpdm_s3_autosync=1 with bucket/folder configured.

Hitting ?wpdm_cron=1 on both the subsite and main site (with correct __wpdm_cron_key) returns “complete” but does not sync even a newly uploaded local file.

WP-Cron shows only WPDM__CronJobs->clearTempData(); no autosync cron registered.

Action Scheduler tables exist, but contain 0 rows for hooks matching %wpdm%, %s3%, %aws% on both wp_35_actionscheduler_actions and wp_actionscheduler_actions.

This indicates autosync is neither scheduled via WP-Cron nor queued via Action Scheduler, so no backend sync pipeline exists for local/Asset Manager files in this version. Can you confirm whether autosync is intended to support batch syncing existing local/Asset Manager files, and if so what mechanism is supposed to enqueue/run those jobs?

System Environment
WPDM Core: 7.0.0
WPDM Amazon S3 Add-on: 4.0.1
WordPress: 6.9 (Multisite)
PHP Version: 8.2 (WP Engine environment)
Hosting: WP Engine

Issue Summary
The Amazon S3 add-on connects successfully to S3, but autosync does not execute on a multisite subsite.
This affects new uploads as well as existing files.

The S3 browser UI and folder listing now function correctly.
The issue is limited to autosync execution, not UI rendering.

Expected Behavior
New uploads added to WPDM should automatically sync to S3.
Existing documents already present in the Asset Manager should be eligible for autosync (or at least for a one-time sync operation).

Actual Behavior
Files remain local after upload
Autosync never completes
No visible WordPress or WPDM errors
Manual uploads to S3 from WPDM work

Steps Taken to Isolate the Issue
1. Verified AWS Credentials & IAM Permissions

IAM user has full s3:* permissions

Bucket listing and manual uploads work correctly

Conclusion: AWS configuration is correct.

2. Verified Multisite Activation Scope

Tested WPDM and the S3 add-on:

network-activated

locally activated on the subsite

Re-saved S3 settings after each change

Result: No change in autosync behavior.

3. Verified WP-Cron

Confirmed the cron endpoint returns HTTP 200

WP-Cron is not blocked

Conclusion: Cron is functioning.

4. Tested Forced Blog Context

Added a must-use plugin to force switch_to_blog() during cron execution

Retested autosync on a new upload

Result: Autosync still did not run.

5. Analyzed Background Execution

Server logs consistently show background requests related to async queue processing being terminated before completion (HTTP 499 / client connection closed).

The autosync process appears to start but does not finish.

Questions for Clarification
Is autosync officially supported on multisite subsites?
Does autosync rely on long-running admin-ajax.php background requests?
Is there a supported way to:
run autosync via WP-CLI?
chunk or resume sync operations?
If autosync is not supported in this scenario, can that be documented clearly?

Is there any assistance if you don’t use Cpanel or Plesk? Or do you have to use those for this plugin to work?

Also when I moved from the free version to pro, the download manager picked up a bunch of documents and files from the website that I had not saved in there previously.
Here you can see the free download manager version with our files:

And here you can see the same asset manager after we uploaded the pro version:

All of our documents were moved into an interior files, which makes it harder for my users to find what they need.
I can’t rename any of the folders or reorangize them in the asset manager. So the asset manager does none of the file organizing I need it to do.

Hello, is there a faster way to get help? I am trying to figure out if this will work for me in my 14 day return window.

Images:
https://ibb.co/4ZRYtcrj
https://ibb.co/j9QN1TB3