Anna Nguyen

Hi Nayeem,

Thank you for checking. All downloads require a membership – so anyone who is downloading will need to have logged in.

While when I checked it seemed to work, there does seem to be a problem (as stated in my clients email)

Could you advise how to troubleshoot this further?

Hi Shahjada, Thank you for your help. I look forward to the update.

Hi Tahasin,

Thanks for coming back to me.

I have changed the setting as above.

How can I remove the double subscription that a member has?

Many thanks,

Anna

Hi that seems to have worked thank you. But may be something for the developers to look at as the price within the package was showing in pounds so it looked like all the settings were correct.

Thanks

Hi I haven’t heard anything back about the payment issue or the issue with the coupons please can you update?

Adding a bit more to this in case it helps.

If a coupon code is added the payment is correctly being pulled into PayPal in GBP.

But a couple of things with the coupon codes – I have tried to auto-apply the coupon code but this is not working
I created a coupon code which is for 5% but when you add the code the notice is saying – Congrats! 2.00 % discount will be applied.
New Price: £273.42 / Year
rather than 5%

Just to update you on this we have been told by PayPal that Paypal is correctly set to GBP and have said that it is a problem with the plugin.
Thanks

Hi Nayeem is there a response to this as it’s urgent as the amount the users are paying is less than it should be?

Thanks Nayeem, I look forward to your response