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Anna Nguyen

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Viewing 11 posts - 26 through 36 (of 36 total)
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Apr 18, 2024 at 4:33 pm in reply to: Download Stats not recording all Downloads #194835

Anna Nguyen
Participant

Hi Nayeem,

Thank you for checking. All downloads require a membership – so anyone who is downloading will need to have logged in.

While when I checked it seemed to work, there does seem to be a problem (as stated in my clients email)

Could you advise how to troubleshoot this further?

Apr 18, 2024 at 3:48 pm in reply to: Download Stats not recording all Downloads #194832

Anna Nguyen
Participant
This reply has been marked as private.
Apr 10, 2024 at 4:37 pm in reply to: Duplicate Membership Subscription using WP Pro Membership and can’t remove 1 #194695

Anna Nguyen
Participant

Hi Shahjada, Thank you for your help. I look forward to the update.

Apr 10, 2024 at 2:41 pm in reply to: Duplicate Membership Subscription using WP Pro Membership and can’t remove 1 #194691

Anna Nguyen
Participant
This reply has been marked as private.
Apr 9, 2024 at 12:33 pm in reply to: Duplicate Membership Subscription using WP Pro Membership and can’t remove 1 #194663

Anna Nguyen
Participant

Hi Tahasin,

Thanks for coming back to me.

I have changed the setting as above.

How can I remove the double subscription that a member has?

Many thanks,

Anna

Mar 14, 2024 at 5:54 pm in reply to: Download Manager Membership PayPal Converting to USD when set to GBP #193958

Anna Nguyen
Participant

Hi that seems to have worked thank you. But may be something for the developers to look at as the price within the package was showing in pounds so it looked like all the settings were correct.

Thanks

Mar 13, 2024 at 9:22 am in reply to: Download Manager Membership PayPal Converting to USD when set to GBP #193896

Anna Nguyen
Participant

Hi I haven’t heard anything back about the payment issue or the issue with the coupons please can you update?

Mar 5, 2024 at 4:24 pm in reply to: Download Manager Membership PayPal Converting to USD when set to GBP #193614

Anna Nguyen
Participant

Adding a bit more to this in case it helps.

If a coupon code is added the payment is correctly being pulled into PayPal in GBP.

But a couple of things with the coupon codes – I have tried to auto-apply the coupon code but this is not working
I created a coupon code which is for 5% but when you add the code the notice is saying – Congrats! 2.00 % discount will be applied.
New Price: £273.42 / Year
rather than 5%

Mar 5, 2024 at 2:32 pm in reply to: Download Manager Membership PayPal Converting to USD when set to GBP #193608

Anna Nguyen
Participant

Just to update you on this we have been told by PayPal that Paypal is correctly set to GBP and have said that it is a problem with the plugin.
Thanks

Mar 4, 2024 at 7:42 pm in reply to: Download Manager Membership PayPal Converting to USD when set to GBP #193578

Anna Nguyen
Participant

Hi Nayeem is there a response to this as it’s urgent as the amount the users are paying is less than it should be?

Feb 26, 2024 at 4:34 pm in reply to: Download Manager Membership PayPal Converting to USD when set to GBP #193359

Anna Nguyen
Participant

Thanks Nayeem, I look forward to your response

Viewing 11 posts - 26 through 36 (of 36 total)
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