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natalie winters

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Viewing 20 posts - 1 through 20 (of 20 total)
Mar 28, 2022 at 4:39 am in reply to: Problem while updating the older version of plugin with the valid license key. #170426

natalie winters
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Mar 25, 2022 at 12:51 pm in reply to: Problem while updating the older version of plugin with the valid license key. #170359

natalie winters
Participant

Hello Nayeem,
The issue occurs for other Access Denied packages also. I was just giving you an example of the Aurora Tents.

Thank You!

Mar 23, 2022 at 2:45 pm in reply to: Problem while updating the older version of plugin with the valid license key. #170267

natalie winters
Participant
This reply has been marked as private.
Mar 22, 2022 at 11:02 am in reply to: Problem while updating the older version of plugin with the valid license key. #170195

natalie winters
Participant

Hello Nayeem,
We have successfully shown the PDF on the front end.

But for the locked ones we are again facing the same issue as it was having before from the older version of the plugin.

When we upload a new PDF on one of the download packages the PDF added just before it is being removed automatically from the download package. Please suggest. This was the main issue from the starting and it has not been fixed yet also after installing the latest version of the WPDM plugin.

Screenshot: https://drive.google.com/file/d/1aYB0sKG95d8GVvFdM0N3WmPwXJcjKeuI/view

Thank You!

Mar 21, 2022 at 9:29 am in reply to: Problem while updating the older version of plugin with the valid license key. #170108

natalie winters
Participant
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Mar 18, 2022 at 8:42 am in reply to: Problem while updating the older version of plugin with the valid license key. #169973

natalie winters
Participant

Hello Nayeem,
We are displaying the WPDM with the shortcode as shown in the screenshot below. There is no PHP extension included in the template parameter. Please suggest.

Screenshot: https://drive.google.com/file/d/1Iru3bgEpSXJ54p4LBdt_puxlD1Wec5xw/view

Thank You!

Mar 16, 2022 at 7:58 am in reply to: Problem while updating the older version of plugin with the valid license key. #169898

natalie winters
Participant

Hello Nayeem,
As you suggested we set the Primary Key to AUTO-INCREMENT and were successfully able to migrate all the tags.

But now on the front-end pages the Installation Instructions PDFs are not displaying as before. The PDF is shown as 57e4155cda924.php on all pages. Please suggest how we can display the PDFs as before.

Current PDFs displaying on the new version: https://drive.google.com/file/d/1v0MQ3DktpSme2qPqTp660l8cVJ625VTp/view
Before PDFs displaying on old version: https://drive.google.com/file/d/1bVXvkQd2BgfOVCjpR4BJyTgKWztBM04Y/view
Page Link: https://anchorinc.com/tent-manufacturer/sheer-top-tents/aurora/

Thank You!

Mar 14, 2022 at 1:43 pm in reply to: Problem while updating the older version of plugin with the valid license key. #169797

natalie winters
Participant

Hello Nayeem,
We again did the activate/deactivate plugins on the live site and found another error as shown in the screenshot below which says “Database Error: Duplicate Entry” when we migrated the tags. Please check and provide us with your feedback.
Screenshot: https://drive.google.com/file/d/1aQ20bs9uNVy0ohZl38DoPfyhC1WGf_nN/view

Thank You!

Mar 9, 2022 at 4:50 am in reply to: Problem while updating the older version of plugin with the valid license key. #169495

natalie winters
Participant

Hello Nayeem,
We tried by deactivating/activating each plugin individually and each time after deactivating we click on Migrate Tags but also it is showing a 500 (Internal Server Error). Please suggest.

Thank You!

Mar 4, 2022 at 6:43 am in reply to: Problem while updating the older version of plugin with the valid license key. #169150

natalie winters
Participant

Hello Nayeem,
Which plugins are you asking to deactivate? Are you asking to deactivate other WPDM plugins? Please clarify.

Thank You!

Mar 3, 2022 at 9:46 am in reply to: Problem while updating the older version of plugin with the valid license key. #169081

natalie winters
Participant

Hello Nayeem,
We checked the Memory limit and it is 256M and also the CURL is enabled. Please check from https://anchorinc.com/PHPinfo.php. We can not rename the .htaccess file. Also, we checked the error log and could not find any error on the file while clicking “Migrate Tags”. Please suggest if there are any other options.

Thank You!

Mar 2, 2022 at 6:45 am in reply to: Problem while updating the older version of plugin with the valid license key. #169000

natalie winters
Participant
This reply has been marked as private.
Feb 25, 2022 at 11:52 am in reply to: Problem while updating the older version of plugin with the valid license key. #168738

natalie winters
Participant

Hello Nayeem,
I installed the tag-importer plugin but when I clicked on Migrate Tags it is not progressing ahead of 10% as shown in the screenshot . Please suggest what is the issue.

Thanks!

Feb 24, 2022 at 12:03 pm in reply to: Problem while updating the older version of plugin with the valid license key. #168633

natalie winters
Participant

Hello Nayeem,
How does this add-on tag importer works? Please provide us with the steps to run it. Does this import the tags automatically from the old version if we install this tag importer in the latest version of the WPDM plugin?

Thank You!

Feb 22, 2022 at 2:38 pm in reply to: Problem while updating the older version of plugin with the valid license key. #168509

natalie winters
Participant

Hello Nayeem,
I tried installing the latest version of the plugin but it was not viewing any of my downloadable PDFs on the site. Also, the “Tags” from the older version were also not present in the latest version it was all empty. So, I again reverted the latest plugin to the older version. Please provide your suggestion about the issue.

Thank You!

Feb 21, 2022 at 4:53 am in reply to: Problem while updating the older version of plugin with the valid license key. #168434

natalie winters
Participant

Hello Nayeem,

Thank you for your reply. One last question, what should we do with the older version of the plugin? Should we deactivate/remove it before installing the latest version ? Please provide us with your suggestion.

Thank you!

 

Feb 18, 2022 at 9:17 am in reply to: Problem while updating the older version of plugin with the valid license key. #168315

natalie winters
Participant

Hello Nayeem,

The problem is while updating the old version of the plugin to the latest version. For upgrading, we bought the pro version now it’s showing “Invalid license key!” for the valid key also as shown in the screenshot below.

Screenshot: https://drive.google.com/file/d/1LCZm-uOe5aLDOyv6V37QNlwtjP946E8w/view

Please check yourself through the wp-admin dashboard, the license key is also provided in the above private reply.

Thank You!

 

Feb 17, 2022 at 10:21 am in reply to: Problem while updating the older version of plugin with the valid license key. #168276

natalie winters
Participant
This reply has been marked as private.
Feb 16, 2022 at 11:04 am in reply to: Problem while updating the older version of plugin with the valid license key. #168241

natalie winters
Participant

Hello Nayeem,

We received the reply from the mail as shown in the screenshot below.

Screenshot: https://drive.google.com/file/d/12zN-Grj0xHtcQ8fo4OrUURx0LYcG87XV/view

They are asking to post queries on the forum and also provide wp-admin login credentials in a private reply. Please confirm shall we provide you with the wp-admin credentials on the private reply.

Thank you!

Feb 16, 2022 at 10:45 am in reply to: Problem while updating the older version of plugin with the valid license key. #168239

natalie winters
Participant

Hello Nayeem,

I copied the license key as shown from the doc https://www.wpdownloadmanager.com/doc/settings/license/. Also, it is not working.

So, I have sent the mail regarding the issue to support@wpdownloadmanager.com.

Thank You!

Viewing 20 posts - 1 through 20 (of 20 total)