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Viewing 25 posts - 1 through 25 (of 68 total)
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May 13, 2025 at 7:02 pm in reply to: Missing Invoice #206461

ZOOK Marketing
Participant

Screenshot-2025-05-07-113154

i did send it earlier

May 9, 2025 at 8:14 pm in reply to: Missing Invoice #206400

ZOOK Marketing
Participant

I have reached out to our web developers for help with your questions because I am not understanding.

The only order ID I have that is for $59 is Order ID# WPDM5E78E73382986 and it doesn’t even say a payment went through or there was a recent renewal, so just wondering where this charge came from…

May 8, 2025 at 7:18 pm in reply to: Missing Invoice #206369

ZOOK Marketing
Participant

Where would I find that?

May 7, 2025 at 3:36 pm in reply to: Missing Invoice #206284

ZOOK Marketing
Participant

I am just looking to get an invoice or understand what this charge was for?

May 7, 2025 at 3:36 pm in reply to: Missing Invoice #206283

ZOOK Marketing
Participant

Screenshot-2025-05-07-113154

May 7, 2025 at 3:30 pm in reply to: Missing Invoice #206282

ZOOK Marketing
Participant

Sorry wrong image

May 7, 2025 at 3:27 pm in reply to: Missing Invoice #206281

ZOOK Marketing
Participant

I’m not sure what this means, can you just look to see what we were charged $59 for?

May 7, 2025 at 12:44 pm in reply to: Missing Invoice #206260

ZOOK Marketing
Participant

Screenshot-2025-05-06-110608

May 7, 2025 at 12:43 pm in reply to: Missing Invoice #206259

ZOOK Marketing
Participant

Screenshot of Order

May 6, 2025 at 3:07 pm in reply to: Missing Invoice #206169

ZOOK Marketing
Participant

How can I provide an image?

Apr 30, 2025 at 3:43 pm in reply to: Missing Invoice #205912

ZOOK Marketing
Participant

There is no invoice, I see the one order we had previously that was $59.00 but there is no invoice there?

Oct 29, 2024 at 9:22 am in reply to: Add to cart button disappears from WPDM All Packages Table #200771

ZOOK Marketing
Participant

I’ve updated to the latest versions of your plugin, but since my site is live, I had to revert to the previous version due to functionality issues with the update. The older version is currently working fine.

Please provide a relevant solution, as this issue has been ongoing for a while, and I haven’t received a satisfactory response from your support team.

Oct 28, 2024 at 1:16 pm in reply to: Add to cart button disappears from WPDM All Packages Table #200751

ZOOK Marketing
Participant

Have you got any update on it?

Oct 28, 2024 at 11:03 am in reply to: Add to cart button disappears from WPDM All Packages Table #200741

ZOOK Marketing
Participant

Sure I’ll be waiting. Do you also need to access the site?

Oct 28, 2024 at 10:44 am in reply to: Add to cart button disappears from WPDM All Packages Table #200735

ZOOK Marketing
Participant

Hey Tahasin,

I am reaching out regarding the persistent issue with Download Manager Pro. Despite updating from version 6.5.4 to 6.6.1, the problem remains unresolved. As I previously mentioned, this is an urgent priority, and it is critical that your plugin is updated soon to prevent any vulnerabilities on our site.

I would appreciate your prompt attention to this matter.

Aug 14, 2024 at 9:53 pm in reply to: Add to cart button disappears from WPDM All Packages Table #198018

ZOOK Marketing
Participant

i hope it won’t break our live site

Aug 13, 2024 at 2:10 pm in reply to: Add to cart button disappears from WPDM All Packages Table #197928

ZOOK Marketing
Participant

Could you please provide an update on this matter? It is an urgent task that needs to be prioritized.

Thanks.

Aug 13, 2024 at 12:53 pm in reply to: Add to cart button disappears from WPDM All Packages Table #197923

ZOOK Marketing
Participant
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Mar 18, 2024 at 7:04 am in reply to: [wpdm_login_form] – Can not login showing an undefined Error. #194009

ZOOK Marketing
Participant

image001

Mar 18, 2024 at 7:03 am in reply to: [wpdm_login_form] – Can not login showing an undefined Error. #194008

ZOOK Marketing
Participant

img

May 11, 2023 at 6:58 pm in reply to: Missing Invoice #186701

ZOOK Marketing
Participant

Order# WPDM5E8DED6B7BAEA this is the order number, we were charged on April 14th and need the corresponding invoice.

it is showing may 10th – i just also want to be sure we weren’t charged again yesterday.

thanks

May 11, 2023 at 3:10 pm in reply to: Missing Invoice #186691

ZOOK Marketing
Participant

Any update on whether or not I can get a backdated invoice to when the charge was made? It was made on April 14th.

May 10, 2023 at 6:43 pm in reply to: Missing Invoice #186669

ZOOK Marketing
Participant

Is there anyway I can get the invoice backdated to when the charge was made? I don’t think my account dept. will take an different dated invoice.

May 10, 2023 at 3:54 pm in reply to: Missing Invoice #186657

ZOOK Marketing
Participant

We won’t get charged again correct? Because the charge was dated April 14th on or credit card. The invoice now says May 10th. I just want to be sure we didn’t get charged twice or this month because we got the charge last month. Thanks.

Aug 13, 2021 at 7:24 pm in reply to: Registration Form isn’t working #159774

ZOOK Marketing
Participant
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Viewing 25 posts - 1 through 25 (of 68 total)
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