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WPDownload Manager key not active

Viewing 12 posts - 1 through 12 (of 12 total)
Feb 10, 2025 at 11:54 am #203480

Renier Lewis
Participant

Please can you review why this licence shows as inactive.

The amount has been deducted of our bank balance as well.
2024/12/04 – 1,096.34 http://WWW.WPDOWNLOADMANAGER. WPDOWNLOADMANDE

Thanks
Renier

Feb 10, 2025 at 11:56 am #203481

Tahasin
Moderator

Hello, Renier

I hope you’re doing well and deeply apologize for the inconvenience.

Could you please provide the order ID so we can investigate the issue?

Please check and let me know.

Regards

Feb 10, 2025 at 12:04 pm #203482

Renier Lewis
Participant
This reply has been marked as private.
Feb 10, 2025 at 12:13 pm #203485

Tahasin
Moderator

Kindly try re-applying the license in your site. It should work

Feb 10, 2025 at 1:54 pm #203489

Renier Lewis
Participant

Here is what the plugin shows

Download Manager Pro
Version 6.6.1 | By W3 Eden, Inc. | View details | Changelog | Docs | Support Forum

Download Manager Pro support and update period was expired on January 24, 2025. Renew Order

There is a new version of Download Manager Pro available. View version 6.7.2 details or update now.

Feb 10, 2025 at 2:16 pm #203490

Renier Lewis
Participant
This reply has been marked as private.
Feb 10, 2025 at 3:02 pm #203493

Renier Lewis
Participant
This reply has been marked as private.
Feb 10, 2025 at 4:33 pm #203500

Tahasin
Moderator
This reply has been marked as private.
Feb 10, 2025 at 9:16 pm #203506

Renier Lewis
Participant

That worked – thank you!

Feb 11, 2025 at 4:45 am #203515

Tahasin
Moderator

Glad to hear that it worked 🤗

If you find my assistance helpful, we’d greatly appreciate it if you could leave us a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post.

Your support means a lot to us.

Thank you.

Feb 16, 2025 at 11:29 am #203650

HishredDennis HishredDennis
Participant

Hello Renier,
It sounds like you’re dealing with an issue related to a license showing as inactive despite the payment being successfully deducted you should be able to get in touch with support to fix the issue and activate your license.

Feb 16, 2025 at 11:42 am #203652

Tahasin
Moderator

The issue has already been resolved.

Viewing 12 posts - 1 through 12 (of 12 total)

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