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WordPress Download Manager

Viewing 24 posts - 1 through 24 (of 24 total)
Jun 3, 2014 at 6:29 pm #16667

jwolf
Member

Hello,

I purchased your “pro” version as an upgrade to the free version. I received the key verification code and entered the code when prompted to do so. It did not work. The website is: http://www.warriorproducts.com . Thank you for your speedy reply in helping me resolve this issue.

Jun 10, 2014 at 9:44 am #17060

Shahjada
Keymaster

extremely sorry for the delay, please post in pro forum for pro issue for same day response. please give me your key and remporary wp-admin login info in a private reply to check the issue. Thanks

Jun 12, 2014 at 3:21 pm #17185

jwolf
Member

Hello,

For some reason, I cannot post in the Pro forum even though we purchased this product for $45. I sent you some images last week explaining my invalid license key and you TEMPORARILY resolved my issue. The problem I am now having is that every time I go to use your plugin in the back-end of our website (http://www.warriorproducts.com), it just redirects me to the “Enter License Key” form. I enter in the license key you unlocked for us and once again it says “Invalid License Key”. So, once again I cannot use your product. Please resolve Shaon.

Thank you!

Jun 15, 2014 at 11:24 am #17287

Shahjada
Keymaster

please use same login info you used to purchase to access pro forum. anyhow if you already use the key once for a domain we need to unlock it to use in another domain, please give me your license key in a private reply to unlock it.

Jun 16, 2014 at 3:05 pm #17342

jwolf
Member

I am not using it for “another” domain. I am using it for the ONE domain that I paid for.

Jun 16, 2014 at 4:05 pm #17354

Shahjada
Keymaster

please give me your license key in a private reply,

Jun 16, 2014 at 5:57 pm #17358

jwolf
Member
This reply has been marked as private.
Jun 16, 2014 at 5:58 pm #17360

jwolf
Member

The problem isn’t necessarily the license key… it’s just that it keeps looping back to that screen even after I enter it. Originally, it had accepted that license key and it saved it. Now whenever I try to use the plugin, it just loops back to that “Enter License Key” screen regardless of which plugin menu item I choose.

Jun 16, 2014 at 6:03 pm #17361

jwolf
Member

Is this happening because I am using version 3.1.4.1?

Jun 19, 2014 at 12:59 pm #17475

Shahjada
Keymaster

looks like /download-manager/cache/ dir is not writable. please make /download-manager/cache/ dir writbale or please send me ftp access to download-manager dir and wp-admin login info in a private reply. I’ll check it in details.

Jun 20, 2014 at 5:11 pm #17537

jwolf
Member
This reply has been marked as private.
Jun 24, 2014 at 4:25 pm #17679

jwolf
Member

Been waiting 4 days now for this.. the level of professionalism shown is really going down. First, advertising $30 cost and charging $45. Second, license key doesn’t work/invalid after purchase. Third, license key unlocked by you after waiting a few days for support then becoming invalid again. Fourth, a few more days go by and nothings changed… Come on Shaon! I can’t imagine this is a time-consuming fix…

Jun 25, 2014 at 2:46 pm #17766

Shahjada
Keymaster

First I asked for ftp info.
Second, please post in pro forum for faster support.
Try same key again.

Jun 25, 2014 at 3:05 pm #17770

jwolf
Member

I put in the same key and click “save”. It thinks for a second and then nothing happens.

Jun 25, 2014 at 3:11 pm #17771

jwolf
Member

Is there a way to give you ftp access to just the download manager? or is whole site ftp the only way?

Jun 25, 2014 at 8:11 pm #17780

Shahjada
Keymaster

yes, you can create an ftp account to specific dir or whatever you wish.

Jun 25, 2014 at 8:50 pm #17784

jwolf
Member
This reply has been marked as private.
Jun 26, 2014 at 10:04 pm #17819

jwolf
Member

Did the ftp account to specific dir work? never done this before..

Jun 27, 2014 at 5:11 am #17828

Shahjada
Keymaster

ok, done, license key worked. But I see you are using v3, I strongly suggest you to upgrade to v4 as we already v3 support.

Jun 27, 2014 at 5:55 am #17834

jwolf
Member

It is still looping back to the “enter license key” page… I see you re-entered the license key, but when I click “add package” or any option, it just brings me back to “enter license key” page.

I will try to upgrade and see if it works.

Jun 27, 2014 at 5:58 am #17835

jwolf
Member

If I update via cpanel, will I lose all packages? We have many files. Is it possible for you to update?

I still don’t know why it keeps sending me back to “enter license key” page :*(

Jul 2, 2014 at 6:48 pm #18045

Shahjada
Keymaster

if you seeing license page again, means /download-manager/cache/ dir is not writable. And please post in pro forum for faster response.

Jul 2, 2014 at 6:52 pm #18046

jwolf
Member

Okay, so you’ve identified the problem? Can you fix it?

Jul 4, 2014 at 10:47 am #18140

Shahjada
Keymaster

there is nothing to fix, as I said you need to make /download-manager/cache/ dir writable, I also asked to post in pro forum for faster response.

Viewing 24 posts - 1 through 24 (of 24 total)

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