- This topic has 23 replies, 2 voices, and was last updated 11 years, 7 months ago by
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Hello,
I purchased your “pro” version as an upgrade to the free version. I received the key verification code and entered the code when prompted to do so. It did not work. The website is: http://www.warriorproducts.com . Thank you for your speedy reply in helping me resolve this issue.
extremely sorry for the delay, please post in pro forum for pro issue for same day response. please give me your key and remporary wp-admin login info in a private reply to check the issue. Thanks
Hello,
For some reason, I cannot post in the Pro forum even though we purchased this product for $45. I sent you some images last week explaining my invalid license key and you TEMPORARILY resolved my issue. The problem I am now having is that every time I go to use your plugin in the back-end of our website (http://www.warriorproducts.com), it just redirects me to the “Enter License Key” form. I enter in the license key you unlocked for us and once again it says “Invalid License Key”. So, once again I cannot use your product. Please resolve Shaon.
Thank you!
please use same login info you used to purchase to access pro forum. anyhow if you already use the key once for a domain we need to unlock it to use in another domain, please give me your license key in a private reply to unlock it.
I am not using it for “another” domain. I am using it for the ONE domain that I paid for.
The problem isn’t necessarily the license key… it’s just that it keeps looping back to that screen even after I enter it. Originally, it had accepted that license key and it saved it. Now whenever I try to use the plugin, it just loops back to that “Enter License Key” screen regardless of which plugin menu item I choose.
looks like /download-manager/cache/ dir is not writable. please make /download-manager/cache/ dir writbale or please send me ftp access to download-manager dir and wp-admin login info in a private reply. I’ll check it in details.
Been waiting 4 days now for this.. the level of professionalism shown is really going down. First, advertising $30 cost and charging $45. Second, license key doesn’t work/invalid after purchase. Third, license key unlocked by you after waiting a few days for support then becoming invalid again. Fourth, a few more days go by and nothings changed… Come on Shaon! I can’t imagine this is a time-consuming fix…
First I asked for ftp info.
Second, please post in pro forum for faster support.
Try same key again.
I put in the same key and click “save”. It thinks for a second and then nothing happens.
Is there a way to give you ftp access to just the download manager? or is whole site ftp the only way?
ok, done, license key worked. But I see you are using v3, I strongly suggest you to upgrade to v4 as we already v3 support.
It is still looping back to the “enter license key” page… I see you re-entered the license key, but when I click “add package” or any option, it just brings me back to “enter license key” page.
I will try to upgrade and see if it works.
If I update via cpanel, will I lose all packages? We have many files. Is it possible for you to update?
I still don’t know why it keeps sending me back to “enter license key” page :*(
if you seeing license page again, means /download-manager/cache/ dir is not writable. And please post in pro forum for faster response.
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