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Why Do You Take My Money And Deny Me Access, Is This Stealing ?

Viewing 7 posts - 1 through 7 (of 7 total)
Nov 27, 2022 at 12:34 pm #180976

Colin Hart
Member

Hello

I have had downloadmanager pro installed and running for several years, each year you have taken the payment for the next years support $99, with no problem, I see you took the payment October 2022, I have your invoice and receipt for the payment, I can also see the transaction on my credit card statement. But now I find my support subscription has expired I can no longer install updates on my site nor access the pro area on this site. So what is going on, is this your mistake or is it deliberate.

Nov 27, 2022 at 5:03 pm #180981

Tanvir
Spectator

Hello Colin,

Please accept our sincere apologies for any inconvenience caused. There could be technical issue.
However, please share the related order number so that we can check the issue. If it is expired, we will activate it again.

Regards
Tanvir

Dec 2, 2022 at 5:11 pm #181136

Colin Hart
Member

Payment made 16th October 2022.
Receipt number: 2499-8621
Invoice number: A9572164-0003
Order# 5bc6389572209

I am trying to run a business here not play silly games, I think there was a similar issue last time I renewed as well. It does not inspire any confidence in the quality of your code if you cannot even manage to renew customer subscriptions without issues.

Dec 4, 2022 at 6:21 am #181172

Tanvir
Spectator

Hello,

Your order is already active.

Regards
Tanvir

Dec 4, 2022 at 7:43 pm #181180

Colin Hart
Member

Hello

In the list of plugins on my site it was still saying Downloader Pro support expired, when I clicked the upgrade link it took me to your site, where I copied the license key and then pasted it into the plugin on my site, then it said it was registered and active again. I think the license key was the same it seemed to need me to update it anyway before it activated again properly.

So it looks like as you said the order was active but for some reason my installation did not pick it up until I forced it to update by refreshing the license key.

Dec 4, 2022 at 7:44 pm #181181

Colin Hart
Member

Thank you for your support.

Dec 5, 2022 at 7:43 am #181186

Tanvir
Spectator

Thank you.
However, to setup license properly you can follow the doc below:

License

Regards
Tanvir

Viewing 7 posts - 1 through 7 (of 7 total)

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