Visitors can´t download the file

Hi, I have a Problem.
Visitors don´t can Download my file.
By download they get only a *.txt file with the content “Download link is expired. Please get new download link.”

But if i logged in I can download it. What´s wrong?

Thank you and greetings,
Sebastian

Hi Shahriar,
yes, i did. What can we do?
Thank you and greetings,
Sebastian

EDIT: We use the W3 Total Cache-Plugin. If i deactivate this plugin, all work fine.
If I activate this plugin I will get a “link expired” error.

How I can fix it? 😉
Thank you!

Note: At the moment the W3 Total Cache-Plugin is deactivated.

Hi Shaon,

thank you for your response.
Please take a look in the attachment. I try it. But it don´t working.
What can I do?

Thank you and greetings,
Sebastian

Hello together,
sorry, but the Time presses.
Question: If I buy the Pro Version of the Download-Plugin. Can we fix the problem faster?

Thank you and greetings,
Sebastian

@Shaon @Shahriar

one week with no answer.
I feel a little bit left in the lurch.

Can you help me? Thank you!

Greetings,
Sebastian

Hello @Shaon,

thank you for you fast answer. At the moment I have deactivated the W3 Total Cache plugin. Because people have to download the files – and it´s only working, if the plugin is deactivated.

Please do this:
– Log in as administrator
– just activate the W3 Total Cache Plugin in the plugin administration
– Please log out (You have to log out, because cache for login users is disabled)
– and try again. Now you will get the same error like me.

I hope, you can help me :).

Thank you for your help!

Greetings,
Sebastian

Fast answer, thank you @Shaon.
Its possible to deactivate the database cache only for this plugin?

Thank you and greetings,
Sebastian