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Version Version 3.3.8 – new files uploaded are zero lenth

Viewing 6 posts - 1 through 6 (of 6 total)
Jun 19, 2014 at 3:28 pm #17487

JimByrne
Member

Hi, I have version Version 3.3.8. When uploading new files – the are showing as zero length on the site and when downloaded they are empty. I purchased the Pro version – but wasn’t aware that it would expire; when I tried to login to see if upgrading would fix the issue it said my support had expired.

I had the same problem in the past and I gave you access to the admin area and you fixed the issue for me.

You can see an example of the zero file on the page at http://www.lothiancil.org.uk/downloads/individuals/

I’d appreciate your help with this.

All the best,
Jim

Jun 19, 2014 at 6:55 pm #17500

Shahjada
Keymaster

wpdm pro v3 support is already dropped, please update to v4.

Jun 19, 2014 at 7:48 pm #17503

JimByrne
Member

I said in my message that that as what I tried to do – but couldn’t get the migration tool – because it wouldn’t let me login; I bought the Pro version. If you provide me with the appropriate plugins I’ll update.

Thanks,
Jim

Jun 20, 2014 at 7:23 pm #17543

Shahjada
Keymaster

please login using same account you used to purchase, then go to http://www.wpdownloadmanager.com/purchases/ to get latest version, there also migration add-on ( wpdm-m24x.zip ) included.

Jun 23, 2014 at 10:19 am #17576

JimByrne
Member

Hi Shaon,

I’ve purchased another years support; but when I login it still says my account has expired – so I still can’t get the updated plugin and migration tool. Can you look into this for me please. Thanks. Jim

Jun 25, 2014 at 11:55 am #17758

Shahjada
Keymaster

if you are still seeing expired, please give me your old invoice id in a private reply.

Viewing 6 posts - 1 through 6 (of 6 total)

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