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User Role Customer is not working

Viewing 15 posts - 1 through 15 (of 15 total)
Jan 22, 2021 at 5:54 pm #145084

Nikos Miaoulis
Participant

I have a learndash based website. I uploaded some pdf files, and I blocked direct access through Media library. I created a file, and set Allow Access to customer role. I get the message ACCESS DENIED, If I disable block direct access from Media Library it opens..
why?

Jan 23, 2021 at 5:42 am #145092

Nayeem Riddhi
Moderator

Can you please elaborate on blocked direct access through Media Library issue please, if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

Jan 23, 2021 at 9:28 am #145101

Nikos Miaoulis
Participant
This reply has been marked as private.
Jan 23, 2021 at 9:36 am #145103

Nayeem Riddhi
Moderator

please your site URL too

thanks

Jan 23, 2021 at 9:40 am #145104

Nikos Miaoulis
Participant
This reply has been marked as private.
Jan 23, 2021 at 2:50 pm #145114

Nayeem Riddhi
Moderator

Hi,

Are you using other plugins for blocking direct access through Media library, please elaborate on it. downloading is working fine from my side

thanks

Jan 23, 2021 at 2:59 pm #145116

Nikos Miaoulis
Participant
This reply has been marked as private.
Jan 23, 2021 at 3:07 pm #145117

Nikos Miaoulis
Participant
This reply has been marked as private.
Jan 23, 2021 at 3:22 pm #145118

Nayeem Riddhi
Moderator

It is working, as usual, it blocks access while block direct access enabled, however in the pro version you will also be able to restrict with a certain role

thanks

Jan 23, 2021 at 3:32 pm #145120

Nikos Miaoulis
Participant
This reply has been marked as private.
Jan 23, 2021 at 3:52 pm #145122

Nayeem Riddhi
Moderator

Sorry, for the inconvenience, you can also use select files option for uploading the file and protecting as a customer role, but as media library file protecting the file from block direct access method, it will globally disable access for the media file in the free version. i hope you have understood

thanks

Jan 23, 2021 at 4:01 pm #145124

Nikos Miaoulis
Participant

So you believe that buying the Pro version it will solve the global disable of direct access?

Jan 23, 2021 at 4:14 pm #145125

Nayeem Riddhi
Moderator

you shall get these feature in the media library protection file,

Image 2021-01-23 at 10.12.43 PM

thanks

Jan 23, 2021 at 4:15 pm #145126

Nikos Miaoulis
Participant
This reply has been marked as private.
Jan 23, 2021 at 4:16 pm #145127

Nayeem Riddhi
Moderator

yes, you can also use select files option too, let me know if you have other queries

thanks

Viewing 15 posts - 1 through 15 (of 15 total)

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