Unable to upload Word Document

This topic has 1 reply, 2 voices, and was last updated 6 years, 6 months ago by Shahriar.

Viewing 2 posts - 1 through 2 (of 2 total)

Nov 2, 2017 at 7:55 pm #65143

Member

Hi,

For some reason, I cannot upload a Word document (.docx).

I click the “Upload” button, select the Word document to be uploaded and it seems to be uploading OK i.e. the progress bar quickly fills.

At this point it just stops with the progress bar indicating 100% and continuing to animate as per the attached screenshot.

There is no error message – it simply never completes. If I leave the page and then return, there is no document.

I have no problem uploading PDFs and Excel (XLSX) files.

Thanks,

Michael

Nov 3, 2017 at 8:22 pm #65191

Moderator

Please try disabling other plugins. If that doesn’t work send temporary wp-admin login info in private reply to check the issue.

Viewing 2 posts - 1 through 2 (of 2 total)

The topic ‘Unable to upload Word Document’ is closed to new replies.