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Unable to force downlaod and opens page on website instead

Viewing 8 posts - 1 through 8 (of 8 total)
Jun 17, 2022 at 7:11 am #173221

Sid Medonza
Participant

I am trying to get the file to download directly to the user’s computer when the URL is clicked on, but it keeps opening a blank/broken page on the website instead.

Here is how I have uploaded the test zip file – https://screenrec.com/share/uM284LU5Dd

When this URL is clicked, the user is taken to a broken page on our test site – https://sevensteps.jtbsyn.com/download/seven-steps-overview-presentation/

Jun 17, 2022 at 8:37 am #173227

Tanvir
Spectator

Hello @Sidmedonza,

It is hard to determine the issue without looking into your website. Also I am not seeing any download package in the link your provided.

I request you to please share your temporary website admin credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Jun 20, 2022 at 1:10 am #173655

Sid Medonza
Participant
This reply has been marked as private.
Jun 20, 2022 at 6:22 am #173658

Tanvir
Spectator

Hello,
I have found that the issue is related to your theme.
If you change the theme to other themes, the download packages work perfectly.
So please contact the theme developers or remove the changes you made to the theme codes. Maybe the changes are causing the issue.
Thanks

Jun 20, 2022 at 7:02 am #173661

Sid Medonza
Participant
This reply has been marked as private.
Jun 21, 2022 at 7:07 am #174029

Tanvir
Spectator

Hello Sid,
What I assume that single post php file that is single.php is not configured properly.
You can also check this to make custom template for wpdm.
Thanks

Aug 18, 2022 at 8:10 am #176894

Sid Medonza
Participant
This reply has been marked as private.
Aug 19, 2022 at 12:46 pm #176954

Tanvir
Spectator

Hello Sid,
You can check our shortcodes to make a list of downloads. Also check the demos of specific shortcodes. You can also use any of the pre-built link template of your choice.
Then when user clicks on the download button, that will be started downloaded.
Thanks

Viewing 8 posts - 1 through 8 (of 8 total)

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