Home / Topics / Download Manager Free / Transparency of featured image or thumbnail in custom template

Transparency of featured image or thumbnail in custom template

Viewing 4 posts - 1 through 4 (of 4 total)
Oct 2, 2023 at 12:42 pm #190336

Glenn Hofman
Participant

Hello,

I made a custom template that shows The title, an image of the download and a download button:
Transparency error

As you can see the first two thumbnails don’t have transparency on them, but the other images do. In the template I am using the shortcode: [thumb_150x150]
The featured images of all downloads are all PNG’s with transparency. Any idea how to fix this and why the first two images look like they have a flattened white alpha channel?

Oct 3, 2023 at 4:21 am #190360

Tanvir
Moderator

Hello,

Thanks for contacting us.
Please share related page link and temporary admin access in a private reply to check the issue further.

Regards
Tanvir

Oct 3, 2023 at 7:09 am #190365

Glenn Hofman
Participant

Hello Tanvir,

I have resolved the problem. It seems that when a featured images is not square i.e. 350 x 316px, the background is turned white. I tried resizing the images square to 316 x 316px and the problem was solved.

Oct 3, 2023 at 2:28 pm #190390

Tanvir
Moderator

Hello,

Glad to hear the issue is resolved.
Don’t hesitate to open a new topic if you face any other issues.

Regards
Tanvir

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.

{{ notice.buttonLabel }}