Transparency of featured image or thumbnail in custom template

This topic has 3 replies, 2 voices, and was last updated 2 years, 5 months ago by Tanvir.

Viewing 4 posts - 1 through 4 (of 4 total)

Oct 2, 2023 at 12:42 pm

#190336

Participant

Glenn Hofman

Hello,

I made a custom template that shows The title, an image of the download and a download button:
Transparency error

As you can see the first two thumbnails don’t have transparency on them, but the other images do. In the template I am using the shortcode: [thumb_150x150]
The featured images of all downloads are all PNG’s with transparency. Any idea how to fix this and why the first two images look like they have a flattened white alpha channel?

Oct 3, 2023 at 4:21 am

#190360

Spectator

Tanvir

Hello,

Thanks for contacting us.
Please share related page link and temporary admin access in a private reply to check the issue further.

Regards
Tanvir

Oct 3, 2023 at 7:09 am

#190365

Participant

Glenn Hofman

Hello Tanvir,

I have resolved the problem. It seems that when a featured images is not square i.e. 350 x 316px, the background is turned white. I tried resizing the images square to 316 x 316px and the problem was solved.

Oct 3, 2023 at 2:28 pm

#190390

Spectator

Tanvir

Hello,

Glad to hear the issue is resolved.
Don’t hesitate to open a new topic if you face any other issues.

Regards
Tanvir

Viewing 4 posts - 1 through 4 (of 4 total)

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