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Stuck on Processing, Never Completes Order

Viewing 9 posts - 1 through 9 (of 9 total)
May 7, 2020 at 1:11 pm #127739

Louis Magnifico
Participant

I use WPDM and Premium Packages Plugin. When someone pays via PayPal, it goes to PayPal, takes payment fine, but when it returns to my website, the green bar stays stuck on “Completing Order” and it never actually lets the customer download his package. I notice that the Order Status and Payment is stuck on Processing – and it never completes. I am using PayPal Smart Button and have copied my live Client ID and Secret into the PayPal configuration on Premium Packages plugin. Please help.

This is the free version, not pro. I want to make sure this works before I buy Pro.

This is for http://www.TheTravelingTwosome.com

May 7, 2020 at 2:07 pm #127745

Louis Magnifico
Participant

Is there anyone who can help with this? I’ve searched the web and it appears this is a common problem but there is no resolution.

May 7, 2020 at 2:36 pm #127750

Louis Magnifico
Participant

???

May 7, 2020 at 2:57 pm #127754

Louis Magnifico
Participant

I just switched from PayPal Smart Buttons to IPN and it does the same problem. On test payment rather than using PayPal, it works. So the issue is definitely the way Premium Packages works with PayPal. Again, I’m using the free version. I’ll buy pro if you can prove to me that pro fixes this bug.

May 7, 2020 at 8:40 pm #127784

Roham
Member

I noticed the same thing with the last payment I received from a purchase. Return URL is fine but the order gets stuck on processing.

May 8, 2020 at 8:53 am #127834

Nayeem Riddhi
Moderator

Hi everyone,

This problem has been solved here, https://www.wpdownloadmanager.com/support/topic/payment-processing-problem-customer-cant-download/

Aug 26, 2020 at 7:11 am #135112

Alex Rey
Participant

I’m having this problem too but can’t view the solution posted above. Need to sort it out before I consider pro.

Aug 27, 2020 at 4:46 pm #135209

Nayeem Riddhi
Moderator

Hello @playhiroshima,

Please open a separate ticket for your issue, please. I shall try to look into your issue.

Thanks.

Aug 31, 2020 at 2:16 am #135365

Alex Rey
Participant

Thanks, I have done.

Viewing 9 posts - 1 through 9 (of 9 total)

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