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Strange behaviour

Viewing 10 posts - 1 through 10 (of 10 total)
May 2, 2016 at 1:17 pm #44639

albert
Member

Hi.

Here -> http://www.datasmart.online/my-account/ I have a very strange behaviour when I click “download”: the password pop-up shows and closes at the same time, so we cant’ download the file.

Can you help me about this?

Thanks a lot

May 2, 2016 at 1:45 pm #44640

albert
Member

The file has password protection, but even if I remove password protection, the password pop-up appears and disappears

May 4, 2016 at 7:00 am #44714

Jass
Moderator

Actually you need to control it from “Allow Access” field under file settings when creating/editing a file, select “All Visitors” if you want to allow everyone to download the file .

May 4, 2016 at 7:18 am #44720

albert
Member

Jass,
did you open the link or read both posts?
I know by myself that I need to allow all visitors for everyone to download the file. What I’m saying is that when you click download, it tries to open the password form, even if the file is NOT password protected. Now the file and its category are readable from all users, not password protected, and when you click “download” it again tries to open the password form.

Please, try it yourself before answering and see that something is wrong.

May 4, 2016 at 7:40 am #44722

Jass
Moderator

Sorry, dint see that before.
Usually pop-up issue is due to bootstrap present in your theme which may conflict bootstrap in wpdm. Try disabling Bootstrap js with Downloads->Settings->Basic->Misc Settings.
Or You can provide temp login info using private reply to check the issue.

May 4, 2016 at 8:08 am #44723

albert
Member

Ok, thanks a lot.
Pop-up issue is solved. Now the other question: why am I prompted for a password even if the file is selected as readable and downloadable for all users and not password locked?
It was password locked originally, but now it is not locked anymore…

May 4, 2016 at 9:19 am #44726

albert
Member

I tried to delete the file and re-upload it.
If you set a password lock and then uncheck the password lock, it keeps prompting you for that password.
Even if I delete the cache, there’s no way back.

Alberto

May 6, 2016 at 2:02 pm #44846

albert
Member

Any ideas?

May 9, 2016 at 9:58 am #44934

albert
Member
This reply has been marked as private.
May 10, 2016 at 8:03 am #44990

Jass
Moderator

In Free version of download manager plugin, to remove prompted for a password you need to remove select password locked and even clear the password field too.
thank you.

Viewing 10 posts - 1 through 10 (of 10 total)

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