Site blank after Download Manager update

in Download Manager Free

Viewing 12 posts - 1 through 12 (of 12 total)
Nov 21, 2014 at 3:00 pm
#22788
Member
willthing
OP

Disabling the module brings the site back up. Otherwise, it’s a solid white screen. Any assistance is GREATLY appreciated.

Will

Nov 21, 2014 at 3:00 pm
#22789
Member
willthing
OP
This reply has been marked as private.
Nov 21, 2014 at 10:02 pm
#22831
Keymaster
Shahjada
Staff

Login info is not working, please also give me ftp access to plugins dir.

Nov 24, 2014 at 4:41 pm
#22898
Member
willthing
OP
This reply has been marked as private.
Nov 26, 2014 at 1:33 pm
#22990
Keymaster
Shahjada
Staff

I just updated and activate plugin, everything looks ok.

Nov 26, 2014 at 1:43 pm
#22991
Keymaster
Shahjada
Staff

But front-end looks is not working for your theme, it is working good with standard themes like twenty fourteen

Nov 26, 2014 at 3:04 pm
#22995
Member
willthing
OP

Shaon,

This issue began with the last update to your plugin. Prior to that it worked fine with our custom theme. Do you have an expected fix for this? You activated the plugin on our site which left us with a blank web site during the heaviest traffic time of our year. This is incredibly disappointing support.

Dec 1, 2014 at 2:34 pm
#23100
Member
willthing
OP

Hi Shaon,

Any update on this by chance? We’re losing revenue with this down and really need a fix if there is one.

Will

Dec 2, 2014 at 8:57 pm
#23176
Keymaster
Shahjada
Staff

Either you need to contact your theme support or you can get back to previous version from here https://wordpress.org/plugins/download-manager/developers/

Dec 4, 2014 at 3:57 pm
#23269
Member
flyhighc

Hi Shaon,

I’m having this same issue with a custom theme. I can’t access the All Files page, its just a white screen. On the web pages I previously created and activated the download button, the download button has disappeared.

I tried accessing your link to the previous version of Download Manager and nothing comes up.

Thanks,

Dec 5, 2014 at 8:51 pm
#23327
Keymaster
Shahjada
Staff
Dec 8, 2014 at 3:56 pm
#23375
Member
flyhighc

Thanks Shaon!

Viewing 12 posts - 1 through 12 (of 12 total)

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