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Single File Download Inconsistent Behavior

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Sep 30, 2022 at 12:57 pm #178614

Yusuf Odukoya
Participant

I bought a WPDM-powered website with over 9000 items, each available in different file formats.
Now, the issue is that attempting to download a single file would download the whole ZIP.

Another issue is that the wrong file sometimes gets downloaded. For exmaple, if you click on download on the JPG format, it downloads the PDF format instead.

NOTE: This problem only occurs when Lazy Download is enabled.

Oct 1, 2022 at 4:13 am #178635

Tanvir
Spectator

Hello Yusuf,

For single file download, you can follow this doc.

Could you please send the related urls to check the other issue properly?
If possible please also share temporary admin access.

Regards
Tanvir

Oct 2, 2022 at 3:03 pm #178690

Yusuf Odukoya
Participant

I know all of that. Exactly what I did but it gives different behaviors at different times.

I am talking about inconsistency here.

Here’s it:

Sometimes, downloading single files works as expected, while other times, it just downloads any file it pleases. The latter is the result in most cases.

Or sometimes, it just downloads the whole ZiP file when you choose to download a single file.

I had to temporarily disable single file downloads, now my users have to download the full ZIP file in order to mitigate such unpredictable behavior.

Oct 2, 2022 at 3:04 pm #178691

Yusuf Odukoya
Participant

I’ll request permission to share the links from my team. Thanks.

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