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Settings won't save – Can't Uninstall Completely

Viewing 13 posts - 1 through 13 (of 13 total)
Jun 26, 2017 at 7:08 pm #59520

Cameron Harbrecht
Member

I tried to edit some settings within the plugin today, and hit some interesting issues. I made changes to my Login Required message, as well as my Captcha settings, and when I try to click “Save Settings”, the icon switches to a loading icon, but the page never saves. Nothing happens. No scripts run, no page refresh, nothing. It simply will not save any settings.

My next attempt was to uninstall and reinstall the plugin. When I did this, I found all of my existing settings and files where still intact. So I uninstalled again, and manually deleted the files via the “wp-content” folder. After yet another reinstall, all the same files and settings where still there.

Any idea on how to do a complete clean installation? Or how to actually save my settings?

Jun 29, 2017 at 5:30 am #59704

Shahjada
Keymaster

Please give me temporary wp-admin login info in a private reply to check your issue.

Jul 3, 2017 at 3:37 pm #59902

Cameron Harbrecht
Member
This reply has been marked as private.
Jul 4, 2017 at 8:26 am #59936

Shahjada
Keymaster

Login info is not working.

Jul 7, 2017 at 3:07 pm #60134

Cameron Harbrecht
Member
This reply has been marked as private.
Jul 11, 2017 at 4:03 pm #60289

Cameron Harbrecht
Member

Still having these issues, would love to find a resolution. If not, I’ll find another app that works.

Jul 13, 2017 at 2:29 pm #60409

Shahjada
Keymaster

The request was blocked by your server rules:
https://www.evernote.com/l/AV0WKpNmG6ZI1ZXXzKswJKPfIEvnFBoOOAwB/image.png

Please contact hosting support to fix this or if you want to solve it by yourself, please add the following rules to your site’s .htaccess file to get it to work:

<IfModule mod_security.c>
SecFilterRemove 001868
</IfModule>
Jul 13, 2017 at 3:07 pm #60418

Cameron Harbrecht
Member

That fixed the issue, thanks. Never encountered this kind of issue before on a web server.

Aug 23, 2018 at 11:50 am #86391

Nduka
Member

I have the same issue…

I need help.

Please admin reply to my email

Aug 23, 2018 at 1:01 pm #86406

Shahriar
Moderator

Hi Nduka,

Please send temporary wp-admin login info in private reply to check the issue. You can create your own support ticket here https://www.wpdownloadmanager.com/support/forum/download-manager-pro/ ( Form is at the bottom of the page )

Thanks.

Aug 23, 2018 at 1:41 pm #86417

Nduka
Member
This reply has been marked as private.
Sep 11, 2018 at 7:23 pm #87031

Eric
Participant

Hi there – I am experiencing the same issue.

Can you publish what the solution that resolved this is?

Thanks!

Sep 24, 2018 at 6:33 pm #87406

Shafayet
Moderator

Please check #post-60409 for solution. It is hosting related issue, you also may ask the hosting support for help.

Viewing 13 posts - 1 through 13 (of 13 total)

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