Problem with “setting” admin area - WordPress Download Manager

This topic has 9 replies, 2 voices, and was last updated 6 years, 2 months ago by Nayeem Riddhi.

Viewing 10 posts - 1 through 10 (of 10 total)

Jan 9, 2017 at 9:57 pm

#52483

Member

Hi,
I have a problem in my wordpress site with the Download manager plugin. When i go to admin dashboard –> downloads –> settings i can’t save the settings so i can’t customize the message and the user role permission for the file browser access.
I tryed to reinstall the plugin and I tryed to disable all plugin except wpdm but nothing.
What can i do?
Thank you

Marcello

Jan 10, 2017 at 9:27 am

#52498

Member

Kyle Law

You need some expert advice in this

Jan 10, 2017 at 10:31 am

#52503

Member

Filarmonica

So who can i contact for resolving the problem?

Jan 11, 2017 at 7:08 am

#52551

Spectator

Jass

Hi,
Please try downloading new plugin and install. May be some files are missing or installation is not done correctly. Or
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you

Jan 11, 2017 at 12:51 pm

#52562

Member

Filarmonica

This reply has been marked as private.

Jan 13, 2017 at 4:34 am

#52618

Member

Matthew

I am experiencing the exact same issue. And we both downloaded the plugin it seems around the same time. Have you possibly released a bad version?

Word for word same problem.

Ajax works for me with everything else (Ninja Form, CF7, etc).

I have blogging disabled as well as wp-oembeds etc. I am currently using Theme My Login to manage my front end users and contact form 7 to accept registration due to a series of requirements with Mailchimp, Registration, Google Spreadsheet Integration, & Referral tracking.

I do have wp-cache enabled in wp-config, and I was using a heartbeat plugin to modify the heartbeat of admin-ajax.php but even with it disabled I have the same problem.

I am deleting the plugin right now.

Apr 19, 2017 at 6:15 am

#56786

Member

Mitchell Starc

I m facing the same problem.

Apr 24, 2017 at 11:54 am

#56943

Moderator

Shahriar

Staff

@mitchellstarc, please send temporary wp-admin in private reply to check the issue. It usually happens when there is a JS error in the settings page which might come from any of your plugins or active theme.

Jan 12, 2020 at 10:28 pm

#118019

Participant