Pre-sales questions (chat not working)

This topic has 3 replies, 2 voices, and was last updated 1 month, 2 weeks ago by Nayeem Riddhi.

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Jul 30, 2025 at 7:59 pm #207746

Participant

Hi,

I can’t login to the demo site nor am I getting a response from the chat bot. I figured I could ask my pre-sales questions here.

We can use custom taxonomies, correct? Or are we limited to categories and tags? (I think categories is technically a custom taxonomy, based on this support doc.)
If custom taxonomies are allowed, can we use them with the bulk import feature?
How does the plugin handle duplicates? My client will have about 1,000 documents they want to manage. When they have a new version of a document, they would like to be warned if the document already exists or not.
My client likes the filter option. Is there a way to use dropdown for categories and tags instead of checkbox fields like the demo shows?

Let me know if there’s a better way to get this information. Thank you.

Jul 31, 2025 at 2:16 am #207747

Moderator

Hello Emily Proctor,

Hope you are well. Thanks for writing to us.

For custom taxonomies WPDM has its custom categories and tags. For more custom fields you can check this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/

You can use categories, tags or custom fields on Bulk Import csv file, you can also overwrite existing fields using ID column, you can use this CSV file for your purposes, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv

Please kindly check and let me know.

Thank you and regards

Jul 31, 2025 at 11:51 pm #207782

Participant

Hi Nayeem,

Thank you for the reply, that was helpful.

Regarding duplicates, are you saying those would have to be managed in the CSV? I want to make sure I’m understanding you clearly.

Aug 1, 2025 at 2:04 am #207785

Moderator

Yes, for overwriting existing fields/data you have to use existing packages ID in the CSV file. Please kindly check.

Thank you

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