PDF Accessibility Issue Due to Download Manager Parameters
- This topic has 5 replies, 2 voices, and was last updated 1 day, 10 hours ago by
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Hey Support Team,
Our client notified us that some of the companies they work with does not allow the PDF to display because of Download Manager parameters. Here’s what they found:
“The PDF is correctly hosted on your site. Note how the URL doesn’t have the blocked Google Docs URL path: https://actenergy.com/download/act-energy-technologies-reports-2025-q1-interim-results/?wpdmdl=1594&refresh=6835d9501e1cd1748359504. It looks like currently being served through a download manager plugin that adds dynamic parameters to the URL (e.g.,?wpdmdl=…&refresh=…).
Some corporate firewalls flag this kind of link as a potential online storage or file-sharing service, and automatically block access for security reasons.”
Here’s a screenshot:
We were hoping there was a work-around to this since it seems like a major issue – otherwise we may need to remove the plugin which isn’t really something we want to do.
Thank you for your assistance,
FBC
Hi Nayeem, Thank you for the reply.
Yes, that’s correct. We are using WPDM to display our PDF on a page using the “page-template-doc-preview” page template. Our issue is that certain company wifi connection is blocking the PDF from showing due to the Google Docs URL path (as per the screenshot). We are guessing it uses Google Docs to display the PDF?
Here’s a sample PDF preview page on our site: https://actenergy.com/download/2024-q3-interim-report/
I hope this helps to clarify our issue.
Thanks,
FBC
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