Password Reset Not Working

in Download Manager Free

Viewing 9 posts - 1 through 9 (of 9 total)
Mar 21, 2019 at 2:59 pm
#95064
Member
David Maran
OP

Hi,
It seems the password reset function isn’t working correctly. When clicked on the login page, it just refreshes the page.
You can see it here:
http://emls2018.wpengine.com/login/

Any idea why it is doing this?

Thanks
David

Mar 25, 2019 at 12:07 pm
#95168
Spectator
Kazi

Please provide temporary login info in “private reply” to check the issue.
Thank you

Mar 26, 2019 at 11:19 am
#95201
Member
Vips Uth

Hi there, we’ve just installed this plugin (on Fri) and are seeing this issue as well so would be great if you could give some general troubleshooting steps. Thanks!

Mar 28, 2019 at 5:11 pm
#95348
Spectator
Kazi

We are checking the issue to resolve.
Thank you

Apr 2, 2019 at 7:46 am
#95537
Member
David Maran
OP
This reply has been marked as private.
Apr 3, 2019 at 7:49 pm
#95619
Spectator
Kazi

Hi, We checked the issue & it will be fixed in next update.
Thank you

Apr 4, 2019 at 7:14 am
#95634
Member
David Maran
OP

When will this update be released?
Thanks

Apr 10, 2019 at 3:55 pm
#95854
Spectator
Kazi

New update released please update plugin.
Thank you

Apr 11, 2019 at 8:45 am
#95886
Member
Vips Uth

thanks for the info. I updated the plugin and now when I click on forgot password, it does take me to the appropriate screen. However, when I enter in my email address or my username, and it says that Mail sent, I don’t actually receive anything in my email. I even changed my email address and got notification of that very quickly so not sure what is going on. Our dashboard short code has flaturl=0 in case that makes a difference?

David Maran, is everything working for you?

eta: Never mind. Seems it was a set up issue with the Email address in our General > Settings. We updated it and I now receive the password reset request. Thx!

Viewing 9 posts - 1 through 9 (of 9 total)

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