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Order ID is linked to the wrong email/account

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Dec 1, 2024 at 10:34 pm #201755

Ian Conrad
Participant

When purchasing Download Manager, the Order ID was somehow linked to the email address used for the Paypal account instead of the one required to use Download Manager. We need assistance to get this Order ID linked to the correct account.

Dec 2, 2024 at 4:14 am #201757

Nayeem Riddhi
Moderator

Hello Ian Conrad,

Hope you are well. Thanks for writing to us. Have you tried updating email address from here,https://www.wpdownloadmanager.com/user-dashboard/?udb_page=edit-profile, Please kindly check and let me know.

Thank you and kind regards

Viewing 2 posts - 1 through 2 (of 2 total)

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