- This topic has 9 replies, 4 voices, and was last updated 5 years ago by
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Download Manager has been working fine for months, but 2 days ago it stopped tracking the files being downloaded.
The download process is still functioning, but nothing is added to the History when a file is accessed.
Nothing else has changed in my setup.
hi
Please send temporary wp-admin login info in private reply to check the issue.
Same problem – tracking/history was fine until December 11, 2020. That was the last tracking and we know there were downloads during promotion periods. Did a WordPress update mess this up? WordPress, theme, and all plugins are up-to-date.
tmsr
Please try deactivating and then reactivating the plugin. I hope it will work then
Thanks
OK, I deactivated Download Manager and the two additional WP Download Manager plugins, then reactivated them. I will have the team do test downloads and see if the history shows.
tmsr
Yes, that fixed the issue for now. Three different people tested it and the downloads showed up on the WPDM History for today. But then how can we rely on the History moving forward?
tmsr
You shall not face the problem again. Whenever you feel history is not working you can test it by yourself.
Thanks
I am doing this for a University client and they are concerned that this might not be reliable for tracking History. It had worked well up until December 11. Was there a WordPress update or something along those lines that could be looked at for the disruption in the tracking?
tmsr
We shall adjust it with the next update.
Thanks
Awesome! Thank you!!
tmsr
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