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Hello everyone,
I am opening another ticket here to report the same issue: the renewal of the plugin.
I am posting this in the free forum because, due to a systemic error on your end, I am unable to access the area for the paid version of the plugin.
My payment method was charged as expected, but your system failed to register the transaction. My license has expired, and the plugin cannot be updated—leaving the current version vulnerable—so I request that this be resolved as a matter of urgency.
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Hi,
Thanks for reaching out and accept our apologies for the inconvenience.
Please share the order id in a private reply to check the issue.
Looking forward to your response.
Regards
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