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I was charged $199, but not able to use the plugin

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Jul 28, 2025 at 4:25 pm #207702

CScience
Participant

Hello, I was charged again this year, but I don’t have access to the portal or the WordPress Download plugin. Last year I had to purchase and then request a refund, in which I was told I shouldn’t have purchased it, it should have gone through. Could you please reactivate my plugin that we have paid for, from today, as we shouldn’t be faulted for the issue.

Thank you,

Jul 28, 2025 at 4:31 pm #207703

CScience
Participant

Adding to this, we were also charged $59 on July 9th for the Download Manager Pro. Both are on renew and that hasn’t changed. Could you please fix as soon as possible.

Jul 28, 2025 at 4:42 pm #207705

Tahasin
Moderator

Hello,

I hope you are doing well.

Please send an order note from this page. Here is the order note tutorial.

Kindly check.
Regards

Viewing 3 posts - 1 through 3 (of 3 total)

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