History page not working

Viewing 13 posts - 1 through 13 (of 13 total)
#203242

Georges
Participant

Hello, despite the downloads made, no history is displayed. It always shows the same message “No downloads found”.
How can I view the download history with data of who has downloaded?
Thanks,
georges

#203246

Nayeem Riddhi
Moderator

Hello georges,

Hope you are well. Sorry for the inconvenience. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

#203248

Georges
Participant
This reply has been marked as private.
#203250

Nayeem Riddhi
Moderator

Hello Georges,

I have downloaded one package from your site, now it is coming properly on your stats,

https://www.avcoi.org/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-stats

Please kindly check and let me know.

Thank you and kind regards

#203259

Nayeem Riddhi
Moderator

Have you replied with any reply, has the problem been resolved on your side? Please kindly check and let me know.

Thank you and regards

#203276

Georges
Participant

Hi Nayeem, I tried to reply to you yesterday, but unfortunately it didn’t work.

I wrote you the following:

Thank you for your intervention. We looked and indeed, there is a recording, but we tried with several accounts and nothing works, it still does not work.

Also, when you want to filter with dates, the date picker doesn’t seem to work either, it stays stuck on today’s date, without being able to select an earlier date.

Maybe there is an incompatibility with another plugin: UsersWP, and it turns out they are duplicating?

If you can take another look and explain to me if I have everything set up correctly, that would be great!

Thanks again for your help.
Georges

#203279

Nayeem Riddhi
Moderator

I have tried with your credentials, the download count is still coming in history. Can you please try with your given credentials that you have given to me. Please kindly check and let me know.

Thank you and kind regards

#203571

Georges
Participant

Hi Nayeem, Thanks for your help. I tried but unfortunately it still doesn’t work. The proof is that 9 downloads have been made without it being recorded. Can you inspect this more closely please?

Thank you and kind regards

#203574

Nayeem Riddhi
Moderator

I have just tried now, it is still working from my side, https://www.avcoi.org/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-stats, please kindly check and let me know.

Thank you and kind regards

#203576

Georges
Participant

Thanks for watching. It seems like it only works with you! We tried again by downloading an eleventh document, but nothing seems to work for us… It still indicates your download and the one I had done first on February 4th… Oh well, we’ll try with another more stable plugin… thanks again.

Georges

#203577

Nayeem Riddhi
Moderator

Hello Georges,

Please kindly check with another device. I hope it may work for you properly as expected. Please kindly check and let me know.

Thank you and regards

#203578

Georges
Participant

Unfortunately, we have already tried with several devices, as well as from several countries; Madagascar, Comoros, Seychelles, Mauritius Island, France, etc… But nothing happens. Drop the ticket, we can close without having resolved the problem.

Thanks anyway and good luck! ๐Ÿ™‚

#203608

Nayeem Riddhi
Moderator

You are welcome. And never hesitate to open a new topic if you face any problem or issue.

Thank you and kind regards

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