History Not Working

Viewing 22 posts - 1 through 22 (of 22 total)
#146366

Mike Dudek
Participant

Hi
My download history stopped working on Dec 14 2020
I have updated to the latest version and still no History being recorded
Is this feature still available in the free version?

I have a older version (3.1.11) of the plugin installed on a copy of the website located on a Staging site and it works fine.

Please advise

Regards Mike

#146643

Nayeem Riddhi
Moderator

please update your version to the latest version, please let me know if it resolves your issue

thanks

#146874

Mike Dudek
Participant

I have version 3.1.14 installed & still no History

#147238

Casey Landreth
Participant

Having this same issue. I just installed the plugin on my test site (free version) and added a file and downloaded a couple of time and nothing is showing in the history.

#147409

Casey Landreth
Participant

No update on this issue?

#147474

Nayeem Riddhi
Moderator

Hi,

Please try deactivating and then reactivating the plugin. I hope it will work then

thanks

#147477

Casey Landreth
Participant

I have already tried that, deactivated all plugins. Changed theme and cleared cache.

#147479

Nayeem Riddhi
Moderator

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

#147481

Casey Landreth
Participant
This reply has been marked as private.
#147484

Nayeem Riddhi
Moderator

please check now, it is working fine now

thanks

#147486

Casey Landreth
Participant

I see your click in there but still not showing any of mine when I click on the file. What change did you do as I have another site that is using the latest version and its not working as well.

#147487

Nayeem Riddhi
Moderator

please check my attached image,

Image 2021-02-26 at 7.47.07 PM

it is working as well

thanks

#147490

Casey Landreth
Participant

Yes, I see your click but don’t know why my clicks are not counting in the history? It will increase the download count but my information doesn’t show up in the history.

#147512

Casey Landreth
Participant

Any reason why this is not showing that I clicked on the download link?

#147675

Casey Landreth
Participant

Following up on this issue, it is still not tracking my clicks and need to figure out why this is. Since we are using this we cannot control what the users settings are but need an accurate count of whom is clicking the links. While it might work for you it is not working when I click on it nor other people I have try and click on the link. For example I just had 5 of my friends around the country click on that link and so far only 1 of those was tracked in the history.

#148811

Casey Landreth
Participant

Hello? Still having the same issue and NO it is not working correctly. In addition the sorting and filtering is not working correctly. I need this issue resolved.

#149036

Shahjada
Keymaster

I’ve tested as a guest user and logged-in membership, history worked both times.

#149038

Casey Landreth
Participant

Then how do you explain that out of 12 visitors that I had test that link that only 6 of them were tracked, or that it has never tracked even one of my clicks?

#149044

Shahjada
Keymaster

Repeated click in the same session on the same link will be tracked once to drop duplicates.

#149065

Casey Landreth
Participant
This reply has been marked as private.
#149217

Shahjada
Keymaster
This reply has been marked as private.
#149326

Casey Landreth
Participant

Not sure if your reply was intended for me or someone else. I’ve seen some testing from the same IP address, do you have an update on this issue?

Viewing 22 posts - 1 through 22 (of 22 total)

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