History Not Working

in Download Manager Free

Viewing 22 posts - 1 through 22 (of 22 total)
Feb 10, 2021 at 1:47 am
#146366
Participant
Mike Dudek
OP

Hi
My download history stopped working on Dec 14 2020
I have updated to the latest version and still no History being recorded
Is this feature still available in the free version?

I have a older version (3.1.11) of the plugin installed on a copy of the website located on a Staging site and it works fine.

Please advise

Regards Mike

Feb 14, 2021 at 5:48 pm
#146643
Moderator
Nayeem Riddhi
Staff

please update your version to the latest version, please let me know if it resolves your issue

thanks

Feb 17, 2021 at 11:04 pm
#146874
Participant
Mike Dudek
OP

I have version 3.1.14 installed & still no History

Feb 23, 2021 at 12:09 am
#147238
Participant
Casey Landreth

Having this same issue. I just installed the plugin on my test site (free version) and added a file and downloaded a couple of time and nothing is showing in the history.

Feb 25, 2021 at 1:24 pm
#147409
Participant
Casey Landreth

No update on this issue?

Feb 26, 2021 at 1:13 pm
#147474
Moderator
Nayeem Riddhi
Staff

Hi,

Please try deactivating and then reactivating the plugin. I hope it will work then

thanks

Feb 26, 2021 at 1:23 pm
#147477
Participant
Casey Landreth

I have already tried that, deactivated all plugins. Changed theme and cleared cache.

Feb 26, 2021 at 1:26 pm
#147479
Moderator
Nayeem Riddhi
Staff

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

Feb 26, 2021 at 1:32 pm
#147481
Participant
Casey Landreth
This reply has been marked as private.
Feb 26, 2021 at 1:41 pm
#147484
Moderator
Nayeem Riddhi
Staff

please check now, it is working fine now

thanks

Feb 26, 2021 at 1:44 pm
#147486
Participant
Casey Landreth

I see your click in there but still not showing any of mine when I click on the file. What change did you do as I have another site that is using the latest version and its not working as well.

Feb 26, 2021 at 1:48 pm
#147487
Moderator
Nayeem Riddhi
Staff

please check my attached image,

Image 2021-02-26 at 7.47.07 PM

it is working as well

thanks

Feb 26, 2021 at 2:12 pm
#147490
Participant
Casey Landreth

Yes, I see your click but don’t know why my clicks are not counting in the history? It will increase the download count but my information doesn’t show up in the history.

Feb 26, 2021 at 9:03 pm
#147512
Participant
Casey Landreth

Any reason why this is not showing that I clicked on the download link?

Mar 2, 2021 at 12:17 am
#147675
Participant
Casey Landreth

Following up on this issue, it is still not tracking my clicks and need to figure out why this is. Since we are using this we cannot control what the users settings are but need an accurate count of whom is clicking the links. While it might work for you it is not working when I click on it nor other people I have try and click on the link. For example I just had 5 of my friends around the country click on that link and so far only 1 of those was tracked in the history.

Mar 18, 2021 at 4:21 pm
#148811
Participant
Casey Landreth

Hello? Still having the same issue and NO it is not working correctly. In addition the sorting and filtering is not working correctly. I need this issue resolved.

Mar 22, 2021 at 8:00 pm
#149036
Keymaster
Shahjada
Staff

I’ve tested as a guest user and logged-in membership, history worked both times.

Mar 22, 2021 at 9:04 pm
#149038
Participant
Casey Landreth

Then how do you explain that out of 12 visitors that I had test that link that only 6 of them were tracked, or that it has never tracked even one of my clicks?

Mar 23, 2021 at 3:34 am
#149044
Keymaster
Shahjada
Staff

Repeated click in the same session on the same link will be tracked once to drop duplicates.

Mar 23, 2021 at 5:35 am
#149065
Participant
Casey Landreth
This reply has been marked as private.
Mar 24, 2021 at 8:52 pm
#149217
Keymaster
Shahjada
Staff
This reply has been marked as private.
Mar 25, 2021 at 8:25 pm
#149326
Participant
Casey Landreth

Not sure if your reply was intended for me or someone else. I’ve seen some testing from the same IP address, do you have an update on this issue?

Viewing 22 posts - 1 through 22 (of 22 total)

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